Heather Richard

Supported father emotionally and physically during his illness, enhancing his overall well-being. diagnosed with brain cancer until passing in 2020. Provided support to mother, ensuring her independence and comfort at home. Facilitated transition of care for family members during critical health challenges. Assisted in daily activities, promoting quality of life for both parents.

• Conducted health monitoring to identify changes, facilitating timely communication with family members. and wellbeing, reporting changes to family members promptly.
• Provided companionship and emotional support to enhance quality of life.
• Coordinated medication schedules to ensure timely administration of prescriptions.
• Educated family members on proper care techniques for their loved ones.
• Communicated effectively with families regarding client progress and care updates.
• Documented detailed client activities and progress to ensure accurate communication with care providers. of client progress and daily activities.
• Reported any unusual behaviors or changes in condition promptly.
• Organized recreational activities for elderly clients, such as games and outings.

• Managed client inquiries and resolved issues promptly.
• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Established relationships with existing customers to promote new product or service opportunities.
• Supported team members during peak times to enhance customer service.
• Collaborated with team members to streamline communication processes.
• Maintained accurate records in customer management system.

• Supervised daily kitchen operations to optimize food preparation efficiency.
• Trained team members on stringent food safety and hygiene standards.
• Managed inventory levels and ordered supplies to ensure consistent stock availability.
• Sourced and hired qualified candidates for kitchen roles.
• Recruited qualified candidates for open kitchen positions to enhance team performance.
• Evaluated menus to identify opportunities for cost savings and quality improvement. on a regular basis to identify areas for improvement in terms of cost savings, product quality, presentation.
• Developed and maintained a training program for kitchen staff to improve skills and compliance.
• Oversaw equipment maintenance and reported issues promptly.
• Facilitated communication between kitchen staff and front-line employees.