Heather Richards
Crown Point,IN
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Amazon Associate
Amazon
10.2021 - Current
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Improved delivery accuracy by diligently checking orders before departure.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Club Pick-up Associate
Sam's Club
04.2020 - 10.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
- Safely and securely loaded items to prevent damage during transport.
- Supported fellow Grocery Shoppers by sharing best practices and offering assistance during high-traffic periods or challenging situations.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Processed returns or exchanges when necessary, handling transactions courteously while maintaining a focus on customer satisfaction outcomes.
- Implemented time-saving strategies such as coordinating multiple orders simultaneously to maximize efficiency without sacrificing quality.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Managed timely and effective replacement of damaged or missing products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Education
Biochemistry
Indiana University Northwest
Gary, INHigh School Diploma - General Studies
Merrillville High School
Merrillville, IN06.2003
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Courteous and Professional
- Flexible Schedule
- Work Planning and Prioritization
- New Hire Training
- Issue Resolution
- Order Fulfillment
- Computer competencies
- Research abilities
- Production Support
- POS System Operation
- Friendly and Helpful
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Honest and Dependable
- Creative Thinking
- Reliable and Responsible
- Customer Assistance
- Organization
- Goal-Driven
- Excellent Written and Verbal Communication
- Ability to Lift 50 pounds
Timeline
Amazon Associate
Amazon
10.2021 - Current
Club Pick-up Associate
Sam's Club
04.2020 - 10.2021
Biochemistry
Indiana University Northwest
High School Diploma - General Studies
Merrillville High School