Heather Richardson
Panama City,FL
Summary
Professional and knowledgeable Government Operations Consultant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
14
14
years of professional experience
Work History
Government Operations Consultant I
Department of Health
Jacksonville , FL
03.2024 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Contributed to successful projects by providing essential administrative support and resource management.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Participated in outreach events aimed at building trust between vulnerable communities and local government agencies responsible for enforcing fair housing regulations.
- Contributed to budget planning and tracking, helping to optimize resource allocation and reduce unnecessary expenses.
Health Educator / SWAT Coordinator
Department of Health
Panama City , FL
04.2023 - 03.2024
- Improved community health by developing and implementing targeted educational programs.
- Evaluated effectiveness of health education initiatives through data analysis and feedback from participants.
- Developed strategic partnerships with local organizations to promote healthy lifestyles within the community.
- Increased participation in wellness programs by creating engaging marketing campaigns and promotional materials.
- Assisted in policy development to support community-wide health improvement efforts.
- Designed culturally competent curriculum tailored to diverse populations, addressing specific barriers to healthcare access and utilization..
- Cultivated relationships with media outlets as a subject matter expert contributing articles or interviews on pertinent topics.
- Served as a liaison between different agencies striving towards common goals of reducing disparities faced by marginalized communities.
- Maintained accurate and complete records to document program activities and outcomes.
- Developed and distributed health education materials to increase awareness and understanding.
- Complied with legal and ethical standards to meet regulatory requirements.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Surgical Instrument Technician
Ascension Medical Group
Panama City , FL
01.2019 - 02.2023
- Improved surgical instrument processing efficiency by implementing a streamlined workflow for sterilization procedures.
- Enhanced patient safety through meticulous inspection and maintenance of surgical instruments.
- Reduced instrument repair costs by performing regular preventative maintenance on delicate equipment.
- Assisted in reducing infection rates by adhering to strict decontamination protocols for all reusable medical equipment.
- Maintained comprehensive records of instrument usage, repairs, and sterilization cycles to ensure regulatory compliance.
- Trained new staff members on best practices for safe handling, care, and storage of surgical instruments.
- Supported positive patient outcomes by working closely with surgical team members to anticipate needs during procedures.
- Ensured proper disposal or recycling of single-use devices according to established guidelines and regulations.
- Evaluated new products and recommended appropriate additions or upgrades to existing inventory of surgical instruments based on performance data and user feedback.
- Increased accuracy in tracking instrument usage by implementing a barcode scanning system for easy documentation purposes.
Front Desk Receptionist
Panhandle Pediatric Dentistry
Panama City , FL
08.2010 - 12.2018
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected room deposits, fees, and payments.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Completed clerical duties and tasks for clinic administration.
Education
Associate of Arts -
Gulf Coast State College
Panama City, FL05-2025
High School Diploma -
Shaw Adult Center
Panama City, FL05-2007
Skills
- Program Support
- Research Abilities
- Materials Preparation
- Cultural Competency
- Data Collection
- Public Speaking
- Attention to Detail
- Active Listening
- Organizational Skills
- Time Management
Timeline
Government Operations Consultant I
Department of Health
03.2024 - Current
Health Educator / SWAT Coordinator
Department of Health
04.2023 - 03.2024
Surgical Instrument Technician
Ascension Medical Group
01.2019 - 02.2023
Front Desk Receptionist
Panhandle Pediatric Dentistry
08.2010 - 12.2018
Associate of Arts -
Gulf Coast State College
High School Diploma -
Shaw Adult Center
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