Overview
Work History
Education
Skills
LANGUAGES
ABOUT ME
Timeline
Generic
Heather Richardson

Heather Richardson

Dallas,TX

Overview

13
13
years of professional experience

Work History

Inventory Manager

RGIS
11.2018 - 03.2021
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping. Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process. Performed regular cycle counts to maintain accuracy of inventory records. Ensured product quality and safety standards were met throughout the inventory process. Collaborated with other departments to coordinate supply chain activities and optimize production schedules. Identified discrepancies between physical counts and computer records investigated causes and took corrective action as needed. Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits. Utilized warehouse management systems software for tracking products from receipt through shipment. Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines. Assisted in developing strategies for maintaining appropriate safety stock levels based on historical usage data. Resolved issues related to receiving errors such as incorrect quantities or missing items. Coordinated with internal departments regarding returns, exchanges, credits due to damaged goods or wrong Provided training sessions on proper use of WMS software applications for new personnel. shipments. Reviewed inventory stocking levels and helped coordinate return or transfer of excess inventory. Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances. Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room. Analyzed stock levels and processes to predict inventory problems and formulate solutions. Organized and cleaned backroom and equipment to improve operations.

Department Manager

Super Target Store
03.2014 - 03.2016
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time. Developed strategies to improve customer service and increase sales by 10 within 6 months. Coached and trained new staff members, providing guidance on department policies and procedures. Conducted regular performance reviews to monitor progress of individual employees. Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels. Resolved customer complaints promptly and professionally in order to maintain good relationships with clients. Developed promotional campaigns to increase brand recognition in target markets. Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery. Collaborated with other departments to ensure smooth flow of operations across multiple teams. Monitored daily sales figures to track trends in customer buying behavior. Assisted Human Resources in recruiting qualified candidates for open positions within the Department. Identified training needs among staff members and organized relevant workshops accordingly. Participated actively in strategic planning sessions with top executives from different divisions. Handled shift overstock, restocking and inventory control. Worked closely with sales associates to complete tasks. Followed safety protocols and company processes and procedures. Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities. Executed targeted merchandising and promotional plans to meet department sales goals. Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building. Enforced safety rules and other policies to protect employees and minimize company liability. Performed opening and closing duties as part of management team and handled cash management.

Wait Staff Member

Semolina Pasta Shop
03.2008 - 03.2010
  • Greeted and welcomed customers, providing them with menus. Ensured that all orders were taken correctly and in a timely manner. Provided excellent customer service to guests, ensuring they had an enjoyable experience. Took beverage orders from patrons and served drinks promptly. Prepared tables by setting up linens, silverware and glassware. Delivered food items to customers at their tables in a friendly, courteous manner. Checked back with customers during meals to ensure satisfaction with food and service. Answered questions about menu selections and made recommendations when requested. Processed payments accurately using cash registers or point-of-sale systems. Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables. Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area. Cleared dishes between courses and after guests finished dining. Communicated effectively with kitchen staff regarding customer allergies or special requests. Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu. Replenished condiments, utensils, napkins, straws as necessary throughout shift. Performed opening and closing duties such as restocking supplies, cleaning floors. Complied with health department regulations regarding sanitation standards when handling food items.

Education

Associate Degree - Business Administration

Delgado Community College
01.1970

Skills

  • Sales Promotion, To complete
  • Allergology, To complete
  • Software Applications, To complete
  • Business Administration, To complete
  • Corrective And Preventive Action (CAPA), To complete
  • Cash Management, To complete
  • Sales Till Operation, To complete
  • Customer Service, To complete
  • Regulatory Compliance, To complete
  • Occupational Safety And Health, To complete
  • Expediting, To complete
  • Sales, To complete
  • Financial Management, To complete
  • Leadership, To complete
  • Hazardous Materials, To complete
  • Human Resources, To complete
  • Merchandising, To complete
  • Quality Management, To complete
  • Restaurant Operation, To complete
  • Supply Chain Management, To complete
  • Shop Fitting, To complete
  • Stock Control, To complete
  • Strategic Thinking, To complete
  • Target Market Selection, To complete
  • Profit-Based Sales Targets, To complete
  • Team Building, To complete
  • Clothing Care and Cleaning, To complete
  • Friendliness, To complete
  • Surveys, To complete
  • Warehouse Management Systems, To complete
  • Team-working, To complete
  • Self Motivation, To complete
  • Safety Principles, To complete

LANGUAGES

English, Native/Bilingual

ABOUT ME

I have management experience: 1 years

Timeline

Inventory Manager

RGIS
11.2018 - 03.2021

Department Manager

Super Target Store
03.2014 - 03.2016

Wait Staff Member

Semolina Pasta Shop
03.2008 - 03.2010

Associate Degree - Business Administration

Delgado Community College

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Heather Richardson