Summary
Overview
Work History
Education
Skills
Timeline
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Heather Richardson

Hueytown,AL

Summary

Dynamic operations leader with a proven track record in fostering a customer-centric culture and streamlining processes. Expertise in team motivation, conflict resolution, and employee training drives enhanced service delivery and operational efficiency.

Overview

4
4
years of professional experience

Work History

Store Shift Lead

Murphy USA Gas Station
11.2025 - 06.2026
  • Supervised daily operations to ensure smooth shift transitions and efficient service delivery.
  • Trained new staff on safety protocols and customer service standards to enhance team performance.
  • Managed inventory levels, ensuring stock availability while minimizing waste and loss.
  • Assisted in maintaining cleanliness and organization of the facility to promote a safe environment.

General Manager

Easy Money
10.2025 - 03.2026
  • Directed daily operations to optimize workflow and enhance team performance.
  • Developed and implemented strategic business plans to drive company growth and profitability.
  • Managed budget allocation, ensuring effective resource utilization across departments.
  • Fostered a customer-centric culture, improving service quality and client satisfaction ratings.
  • Collaborated with cross-functional teams to streamline processes and reduce operational inefficiencies.
  • This was a inter-company transfer from Titlemax to Easy Money

General Manager

TitleMax Title Loans
08.2022 - 10.2025
  • Analyzed market trends to inform product offerings and competitive positioning strategies.
  • Mentored department managers, enhancing leadership skills and team dynamics through regular coaching sessions.
  • Established key performance indicators to track progress towards organizational objectives and initiatives.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Education

Associate of Science - Medical Billing And Office

Ultimate Medical Academy
Clearwater, FL
05-2023

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Staff supervision
  • Work delegation
  • Workplace safety
  • Sales proficiency
  • Operations management
  • Relationship management
  • Conflict management

Timeline

Store Shift Lead

Murphy USA Gas Station
11.2025 - 06.2026

General Manager

Easy Money
10.2025 - 03.2026

General Manager

TitleMax Title Loans
08.2022 - 10.2025

Associate of Science - Medical Billing And Office

Ultimate Medical Academy
Heather Richardson