Heather Richie
Watertown,WI
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in cleanliness and organization, alongside patience and empathy, at BP Station 67. My proactive approach led to a significant increase in repeat business, showcasing my ability to blend hard skills like operating cash registers with vital soft skills in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Service Station Attendant
BP Station 67
05.2017 - Current
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided exceptional customer service, resulting in repeat business from satisfied patrons.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
Bartender
Journeys Bar And Grill
08.2016 - 04.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Food and Beverage Server
Benvenutos
10.2015 - 08.2016
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Food Service Worker
Wendy's
01.2005 - 11.2012
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
High School Diploma -
Cudahy High School
Cudahy, WI06.2007
Skills
- Excellent communication skills
- Patience and empathy
- Adaptability and willingness to learn new skills
- Problem-solving skills
- Time management mastery
- Punctual and reliable
- Sales assistance
- Training and coaching
- Multitasking and prioritize in a fast-paced environment
Timeline
Service Station Attendant
BP Station 67
05.2017 - Current
Bartender
Journeys Bar And Grill
08.2016 - 04.2017
Food and Beverage Server
Benvenutos
10.2015 - 08.2016
Food Service Worker
Wendy's
01.2005 - 11.2012
High School Diploma -
Cudahy High School
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