Heather Richter
Erie,PA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Candlewood Suites Hotel. Proven ability to enhance guest experiences through effective problem-solving and strong communication skills. Adept at managing high-volume inquiries and maintaining confidentiality, while fostering positive relationships to drive repeat business.
I offer excellent communication and organizational abilities, with strong commitment to learning and growing in a professional setting. I deliver exceptional customer service and administrative support, including efficient handling of phone systems and scheduling.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Candlewood Suites Hotel
03.2025 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Cashier
Dollar Tree
10.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
GED -
CCCC, & Online Erie Schooling
Will Send Transcript If Needed01-2014
Skills
- Customer service
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Front office management
- Initiative-taking
- Confidentiality handling
- Conflict management
- Call routing
- Strategic planning
- Correspondence drafting
- Multitasking and organization
- Punctual and reliable
- Relationship building
Timeline
Front Desk Receptionist
Candlewood Suites Hotel
03.2025 - 05.2025
Cashier
Dollar Tree
10.2024 - 03.2025
GED -
CCCC, & Online Erie Schooling
Similar Profiles
ANDREA PICKNEYANDREA PICKNEY
Front Desk Receptionist at Candlewood Suites HotelFront Desk Receptionist at Candlewood Suites Hotel
Meghan KenyonMeghan Kenyon
Front Office Manager at Candlewood Suites HotelFront Office Manager at Candlewood Suites Hotel
Charity McGeeCharity McGee
Front Desk Agent at Candlewood Suites HotelFront Desk Agent at Candlewood Suites Hotel
Carson MerrittCarson Merritt
To Go Server at O'Charley's Restaurant & BarTo Go Server at O'Charley's Restaurant & Bar
Amber HumennyjAmber Humennyj
Travel Nurse, Emergency Department at Aya HealthcareTravel Nurse, Emergency Department at Aya Healthcare