Heather Ringer
Columbus,GA
Summary
Hardworking, outgoing, friendly, team oriented, innovative, initiator who prides herself on doing a good job as well as her ability to grasp new concepts. A team player who remains loyal to the ideas of a company. A fast learner who finds it enjoyable to learn as well as to utilize new skills.
Overview
1
1
Certificate
28
28
years of professional experience
Work History
Nail Technician
Sally's Nail & Spa
Americus, GA
01.2026 - 06.2026
- Provided high-quality pedicures, ensuring customer satisfaction and repeat business.
- Assisted clients in selecting nail designs and colors, enhancing their overall experience.
- Established strong client relationships through exceptional customer service and communication skills.
- Mentored junior technicians, fostering skill development and teamwork within the salon environment.
- Trained new staff on nail techniques and salon procedures to uphold service quality.
- Analyzed customer feedback to implement changes that enhanced service offerings and client retention.
- Communicated effectively with management concerning important customer issues.
Lead cake decorator, bakery and deli supervisor
Harvey's Supermarket
Ridgeland, SC
01.2014 - 01.2015
- Delegated tasks and oversaw bakery and deli staff to ensure efficient operations, provided customer service, decorated and packaged cakes and desserts, baked cookies, assembled specialty sandwiches, maintained stocked display cases, sliced and priced deli meats, and cleaned and sanitized all work surfaces and appliances.
- Documented achievements and tasks to monitor progress and maintain quality standards.
- Contact: Another company bought out this location and changed all staff.
Waitress
Waffle House
Hardeeville, SC
01.2013 - 01.2014
- Delivered exceptional customer service to enhance dining experience and drive repeat business.
- Resolved guest complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Operated cash registers to process customer transactions accurately. and credit card machines to cash out customers.
- Maintained server areas to ensure cleanliness and efficiency during service. clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Lead cake decorator, bakery and deli supervisor
Bi-lo Supermarket
Hilton Head Island, SC
01.2008 - 01.2010
- Developed innovative cake designs, incorporating seasonal themes and customer preferences to boost sales.
- Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
- Led cake decoration team, ensuring high-quality designs and adherence to customer specifications.
- Trained and mentored junior decorators, enhancing team skills and efficiency in production processes.
- Collaborated with bakery staff to coordinate large orders, ensuring timely delivery and customer satisfaction.
- Resolved customer inquiries regarding custom orders, providing exceptional service and fostering positive relationships.
- Established an organized system for tracking project progress from initial consultation through final delivery.
- Consistently met tight deadlines for special orders, ensuring customer satisfaction and repeat business.
Sales Representative
Banana Republic
Hilton Head Island, SC
01.2004 - 01.2008
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed strong customer relationships to enhance brand loyalty and drive repeat sales.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing teams to create effective visual merchandising displays that attracted customers.
- Streamlined checkout processes, enhancing operational efficiency and reducing customer wait times.
- Mentored junior sales representatives, fostering a culture of teamwork and shared success within the store.
Manager
Tropical Toes
Hilton Head Island, SC
04.1998 - 10.2004
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led operations team to enhance customer satisfaction through improved service protocols.
- Developed and implemented training programs for staff, increasing efficiency and productivity.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted regular performance evaluations, providing feedback to foster employee growth and development.
- Oversaw budget allocation, ensuring resources aligned with strategic business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Study Program - Accounting
Ashford University
Arizona01-2009
Skills
- Nail art techniques
- Client consultation
- Customer service
- Clear communication
- Effective listening
- Time management
- Adaptability
- Patience
- Positive attitude
Certification
- Wedding Planner (2016)
- Certified wedding and event planner. Trained to learn the wants and needs of the client, to work with different vendors and companies, and to bring the clients wishes to fruition.
Languages
English
Full Professional Proficiency
Interests
Marketing, sales, blogging, learning new languages, photography, travel, cooking, art, reading, and music
Timeline
Nail Technician
Sally's Nail & Spa
01.2026 - 06.2026
Lead cake decorator, bakery and deli supervisor
Harvey's Supermarket
01.2014 - 01.2015
Waitress
Waffle House
01.2013 - 01.2014
Lead cake decorator, bakery and deli supervisor
Bi-lo Supermarket
01.2008 - 01.2010
Sales Representative
Banana Republic
01.2004 - 01.2008
Manager
Tropical Toes
04.1998 - 10.2004
Study Program - Accounting
Ashford University