Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Heather Rinker

Page,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Executive Housekeeping Manager

Cresccent Hotels & Resorts
Page, AZ
10.2021 - Current
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
  • Performed quality control inspections for guest rooms and public areas.
  • Resolved customer complaints in a timely manner.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Established cleaning standards for all departments within the hotel property.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses..
  • Provided support during special events such as conferences or conventions when necessary.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Coordinated maintenance activities with outside contractors as required.
  • Investigated incidents involving guests or employees that occurred within the hotel premises.
  • Coached staff on strategies to enhance performance and improve customer relations.

Front Desk Agent

Crescent Hotels & Resorts
Page, AZ
03.2020 - 10.2021
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.

Housekeeper

Crescent Hotels & Resorts
Page, AZ
03.2018 - 03.2020
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Communicated with maintenance team on damages to repair.

Education

High School Diploma -

Flagstaff High School
Flagstaff, AZ
05-1999

Skills

  • Quality Assurance
  • Work Inspection
  • Clear Communication
  • Customer Relations
  • Excellent Communication
  • Multitasking
  • Active Listening
  • Organizational Skills
  • Self Motivation
  • Customer Service
  • Safety Protocols

Affiliations

  • I enjoy reading books, hiking, nature walks, and jogging/running

Accomplishments

  • I received rewards such as employee of the month and a every year employed, with the current company I work for.

Timeline

Executive Housekeeping Manager

Cresccent Hotels & Resorts
10.2021 - Current

Front Desk Agent

Crescent Hotels & Resorts
03.2020 - 10.2021

Housekeeper

Crescent Hotels & Resorts
03.2018 - 03.2020

High School Diploma -

Flagstaff High School

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Heather Rinker