Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Heather Risinger

Thornton,CO

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

14
14
years of professional experience

Work History

Administrative Specialist - Loan Servicing

FirstBank N.A
Lakewood, CO
09.2016 - Current
  • Perform data entry tasks in an accurate and timely manner.
  • Respond promptly to Market and Branch inquiries regarding product features or services offered.
  • Prepare and send correspondence, memos, presentations, spreadsheets, agendas, minutes. using MS Office programs.
  • Provide administrative support to department officers, including scheduling appointments, organizing meetings, and travel.
  • Organize department or team meetings, and events.
  • Completed necessary paperwork for new employees for the department.
  • Scheduled potential employee interviews, recruitment,and termination activities.
  • Coordinate events such as conferences, workshops, seminars.
  • Produce and distribute memos, monthly newsletters and other forms of communication.
  • Create and revise systems and procedures by analyzing operating practices.
  • Manage multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
  • Compiled data from various sources to create detailed reports for management.
  • Research information related to specific projects or topics as requested by management personnel.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Gather, enter and update data to maintain departmental records and databases.
  • Maintain office supplies by checking inventory and ordering items.
  • Developed successful filing system to increase ability to retain and recover documents, reports and records.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Post Close Loan, Specialist

FirstBank
Lakewood, CO
07.2010 - 09.2016
  • Provided training assistance to new team members as needed.
  • Reviewed closing documents for different types of loans, specializing in Secondary Market loans, to ensure accuracy and compliance with state laws, regulations and company policies.
  • Responded promptly to inquiries from internal departments concerning post-closing matters.
  • Scanned and uploaded completed loan and related documents into system.
  • Conducted quality control reviews on closed loans by identifying errors or omissions which may affect loan eligibility or investor acceptance criteria.
  • Monitored post-closing department performance metrics such as turn times, document delivery dates.

Education

Some College (No Degree) - General Studies

Red Rocks Community College
Denver, CO

Skills

  • Proficient in NMLS
  • Proficient in Diligent
  • PeopleSoft HRMS
  • Documentation Review
  • Telephone and Email Etiquette
  • Video Conference Preparation
  • Event Coordination
  • Travel Coordination
  • Meeting Planning
  • Scheduling Appointments
  • Calendar Management
  • Spreadsheet Creation
  • Proofreading
  • Order Processing

Affiliations

  • I like to do obstacle course races

References

References available upon request.

Timeline

Administrative Specialist - Loan Servicing

FirstBank N.A
09.2016 - Current

Post Close Loan, Specialist

FirstBank
07.2010 - 09.2016

Some College (No Degree) - General Studies

Red Rocks Community College

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