Summary
Overview
Work History
Education
Skills
Timeline
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Heather Ritenour Linek

Ormond Beach,FL

Summary

At Lonnie’s Auto Repair, I spearheaded operations, enhancing team productivity by implementing efficient workflows and fostering a positive work environment. My leadership and problem-solving skills led to a significant increase in customer satisfaction and a reduction in employee turnover. Expert in operations management and adept at conflict resolution, I drive continuous improvement and operational efficiency.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Supervisor

Lonnie’s Auto Repair
08.2013 - 05.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

No Degree - Vocational-Technical Education

Bosch Technological Institute
Chicago, IL
03-2006

No Degree - Vocational-Full Cosmetology License

Daytona Beach Community College
Daytona Beach, FL
09-2003

Associate Degree - Business

Daytona Beach Community College
Daytona Beach, FL
05-2002

High School Diploma -

Seabreeze High School
Daytona Beach, FL
05-1999

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Analytical thinking
  • Processes and procedures
  • Operations management
  • Policy enforcement
  • Conflict resolution
  • Negotiation
  • [Software] experience
  • Performance management
  • Multitasking Abilities
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Active listening
  • Professionalism
  • Adaptability
  • Problem-solving aptitude
  • Operational efficiency
  • Crisis management

Timeline

Supervisor

Lonnie’s Auto Repair
08.2013 - 05.2023

No Degree - Vocational-Technical Education

Bosch Technological Institute

No Degree - Vocational-Full Cosmetology License

Daytona Beach Community College

Associate Degree - Business

Daytona Beach Community College

High School Diploma -

Seabreeze High School
Heather Ritenour Linek