Heather Rivard
Casa Grande,AZ
Summary
Hardworking and effective communicator with extensive customer service skills. Committed to upholding professional and courteous support for colleagues. Passionate about promoting satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft as well as Arizona State Board of Licensing. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 16 years of relevant work experience to the team.
Overview
17
17
years of professional experience
Work History
Bartender /Golf Pro Shop Assistant
City Of Casa Grande
05.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Intake Coordinator
Agape Hospice
10.2020 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Resolved billing inquiries and disputes in timely fashion.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Front Desk Patient Coordinator
Empower Physical Therapy
04.2019 - 05.2020
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Referral Coordinator /Business Office Assistant
Hudson Physicians
03.2007 - 01.2019
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Scheduled appointments with specialists on behalf of clients.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
Education
Some College (No Degree) - Medical Administrative Associate
Wisconsin Indianhead Technical College
New Richmond, WIHigh School Diploma -
St Croix Central High School
Hammond2005
Skills
- Basic Accounting
- Insurance Verification
- HIPAA Compliance
- Mail Management
- Medical Terminology
- Telephone Etiquette
- Medical Office Administration
Timeline
Bartender /Golf Pro Shop Assistant
City Of Casa Grande
05.2021 - Current
Intake Coordinator
Agape Hospice
10.2020 - Current
Front Desk Patient Coordinator
Empower Physical Therapy
04.2019 - 05.2020
Referral Coordinator /Business Office Assistant
Hudson Physicians
03.2007 - 01.2019
Some College (No Degree) - Medical Administrative Associate
Wisconsin Indianhead Technical College
High School Diploma -
St Croix Central High School
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