Heather Rivera
Marietta,Ga
Summary
Hardworking, reliable and integrity are my core values with strong ability in communication and patience. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Accomplished REALTOR with years of customer service, bringing successful history of selling properties quickly at top-dollar. Manages high-volume listings while building solid partnerships and supporting buyer and seller needs. Expert in generating and managing leads to keep business booming. Capable and experienced working in challenging environments. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Leasing Agent
Asset Living
Marietta, GA
04.2024 - Current
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Processed applications by conducting background checks and verifying references.
- Collected security deposits from new tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Provided customer service to existing tenants by responding to inquiries promptly.
Customer Service Representative-REMOTE
Get Insured
Atlanta, GA
07.2023 - Current
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Answered calls within established timeline to maintain adherence to quality and service standards
- Retained customer loyalty and company revenue by expertly resolve callers' concerns
- Deliver the highest level of customer service experience
- Answer customer calls
- Engage with customers over the phone and reply to online chat inquiries
- Help customers manage their accounts
- Problem Solve
- Find creative solutions to any, and all, consumer problems that arise
- Diagnose, assess, and resolve problems or issues in a timely manner
- Be an expert on the company, product, and policies
- Display flexibility and willingness to accept constantly changing project/program updates
- Demonstrate corporate values on a consistent basis
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
- Interpret and follow defined procedures and policies
- Administrative Duties
- Input customer information into a database
- Various administrative duties as assigned.
REALTOR-REMOTE
Coldwell Banker Realty
Atlanta, GA
06.2023 - Current
- Negotiated contracts, obtained favorable terms for clients and smoothened property transactions
- Showed properties to clients upon request to accommodate customers' schedules and close deals
- Coordinated sales processes to complete property transactions
- Researched and advised clients on low-investment options with high sales potential to move properties quickly.
REALTOR
Keller Williams Realty Partners
Woodstock, GA
12.2021 - 06.2023
- Managed real estate transactions from initiation to closing
- Scheduled home viewings with potential buyers
- Maintained current and accurate CRM database of prospective customers
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements, and leases.
Showing Assistant, Buyers Agent
Compass, Cordero Hinton, Real Estate Group
Buckhead, GA
07.2021 - 09.2021
- Scheduled home viewings with potential buyers
- Managed real estate transactions from initiation to closing
- Maintained current and accurate CRM database of prospective customers
- Accompanied buyers during property inspections
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency
- Promoted sales through advertising, open houses, and Multiple Listing Services
- Assisted homeowners with relocation and moving services after the sale of each home.
CEO, CO-FOUNDER
Blessed Estates Corp
Woodstock, GA
- Make high-quality investing decisions to advance the business and increase profits
- Review financial and non-financial reports to devise solutions or improvements
- Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
- An entrepreneurial mindset with outstanding organizational and leadership skills.
Education
Real Estate Certification -
Academy Real Estate
01.2020
Georgia State University
01.2014
Woodstock Highschool
01.2014
Skills
- Selling properties
- Building partnerships
- Managing leads
- Problem-solving
- Task prioritization
- Answering calls
- Customer support
- Diagnosing issues
- Product knowledge
- Flexibility
- Adhering to guidelines
- Administrative duties
- Negotiating contracts
- Property transactions
- Researching
- Client relationship management
- Legal formalities verification
- Scheduling home viewings
- CRM database management
- Preparing forms
- Property amenities
- Background Checks
- Database Management
- Sales and marketing aptitude
- Property Maintenance
- Fair Housing Regulations
- Property Tours
- Social Media Marketing
- Telephone and email etiquette
- Leasing and sales
Affiliations
- Hardworking
- Reliable and integrity are my core values with strong ability in communication and patience.
- Highly organized, proactive and punctual with team-oriented mentality.
- Organized and motivated employee eager to apply time management and organizational skills in various environments.
- Seeking entry-level opportunities to expand skills while facilitating company growth.
- Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Certification
Real Estate Certification TEXAS, GEORGIA 2020,2021
References
- Brandy Black, Keller Williams Realty Partners, Team Leader, 770-309-2913
- Ms.Susan, Director of The North Georgia Angel House, 404-556-7421
- Lindsey Haas, The Haas Team, Team Leader, 678-933-1962
Timeline
Leasing Agent
Asset Living
04.2024 - Current
Customer Service Representative-REMOTE
Get Insured
07.2023 - Current
REALTOR-REMOTE
Coldwell Banker Realty
06.2023 - Current
REALTOR
Keller Williams Realty Partners
12.2021 - 06.2023
Showing Assistant, Buyers Agent
Compass, Cordero Hinton, Real Estate Group
07.2021 - 09.2021
CEO, CO-FOUNDER
Blessed Estates Corp
Real Estate Certification -
Academy Real Estate
Georgia State University
Woodstock Highschool
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