Heather Rivera
Ashtabula,OH
Summary
Successful human resource candidate with expertise in employee recruitment, onboarding, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
21
21
years of professional experience
Work History
Tax Professional Assistant/Office Manager
H&r Block
Ashtabula, OH
12.2022 - 03.2023
- Handled atypical returns correctly based on information available in tax law handbooks and bulletins.
- Verified accuracy and integrity of forms and supplied details.
- Completed accurate returns based on client documentation and additional information.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Delivered fast and friendly service to handle questions and service complaints.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Documented, researched and resolved customer service issues.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
Recruiter
Lakeshore Staffing
Ashtabula, OH
2022 - 2023
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Collaborated with HR leadership regarding candidate salary determinations.
- Advertised job opportunities on social media platforms and job boards.
- Studied job descriptions and qualifications to determine applicant requirements.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Human Resources Assistant/Daycare Teacher
Knight & Day Daycare
Jefferson, OH
02.2022 - 01.2023
- Answered HR department inquiries, forwarding calls and messages to relevant personnel.
- Provided clerical and administrative support to manager and executives.
- Coordinated new-hire orientation sessions and trained new hires on facility procedures.
- Inspected files to verify employee documentation and accuracy.
- Compiled and updated employee records in digital and physical file systems.
- Made hiring recommendations based on applicant interviews.
- Oriented new employees by explaining policies, benefits and procedures.
- Helped fill open positions quickly by posting vacancies on online job boards and local newspapers.
- Maintained positive employee relations by answering questions and offering recommendations.
- Monitored and documented team success through regular performance evaluations.
- Delegated tasks to appropriate staff members for optimum productivity.
- Adjusted to multiple demands and shifting priorities in fast-paced work environment.
- Improved productivity after reviewing and modifying operations and workflows.
- Kept paperwork updated with internal standards and legal requirements.
Human Resources Manager
Alwayz Remembered
Jefferson, OH
2017 - 2020
- Reconciled accounts and managed documents to facilitate office operations.
- Responsible for creating the business website and all social media accounts, ordering office supplies and materials for customer orders, creating and designing templates, taking inventory, finding, researching and scheduling vendor fair's, keeping work area organized, answering multi-line phone lines, reading and responding to emails, data entry and filing and organizing all financial documents.
- Evaluated and reviewed office procedures to improve efficiency.
- Placed orders, monitored usage and coordinated stocking to control office supplies.
- Generated reports to inform leadership of profits, operations and other key metrics.
- Worked with staff and other managers to identify and execute process improvements.
- Developed office organizational plan to create efficiency in repairs, research and development and inventory tracking.
- Collaborated with administrative staff on billing, accounts payable and other financial tasks.
- Targeted recruitment strategies effectively based on detailed personnel forecasts.
- Improved organizational structure with revamped charts and growth plans.
- Delivered fast and friendly service to handle questions and service complaints.
- Documented, researched and resolved customer service issues.
- Planned and executed strategies to increase business and drive profit growth.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Receptionist/Office Administrative Assistant
WCVJ Radio Station/ Agape School
Jefferson, OH
01.2002 - 09.2010
- Assisted staff with resources and paperwork to complete assignments.
- Fielded incoming calls and took detailed messages.
- Prioritized tasks independently to best support office needs.
- Shredded older files and confidential information to reduce security risks.
- Maintained confidentiality and discretion working with sensitive material.
- Indexed and stored records to manage filing system.
- Input large volumes of data to meet accuracy requirements.
- Prepared letters, invoices and contract language to correspond with clients and vendors.
- Communicated openly with all levels of staff for maximum transparency and approachability.
- Organized and maintained office files for easy retrieval.
- Built and updated [Software] spreadsheets to track key metrics.
- Maintained accurate accounting records, inputting new invoices and payments into [Software].
- Reviewed files, records and other documents to obtain information to respond to requests.
- Developed and enforced company policy and procedures relating to human resources activity.
- Created organizational flow charts and career path reports to evaluate employee compensation information.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
Education
High School Diploma -
Jefferson Area Sr High School
Jefferson, OH04.2004
Skills
- Policy implementation
- Task prioritization
- Ability to multitask
- Organizational Skills
- Microsoft Office
- Computer Skills
- Problem solving
- Data Entry
- Office Management
- Client Interviews
- Decision Making
- Policies Implementation
- Cost Reductions
- In-Person and Telephone Interviewing
- Tax return preparation
- Payroll
- Filing system management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Tax Professional Assistant/Office Manager
H&r Block
12.2022 - 03.2023
Human Resources Assistant/Daycare Teacher
Knight & Day Daycare
02.2022 - 01.2023
Recruiter
Lakeshore Staffing
2022 - 2023
Human Resources Manager
Alwayz Remembered
2017 - 2020
Receptionist/Office Administrative Assistant
WCVJ Radio Station/ Agape School
01.2002 - 09.2010
High School Diploma -
Jefferson Area Sr High School
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