Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Rizzuto

Cape Coral

Summary

Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced customer satisfaction through innovative merchandising and staff training, while implementing effective inventory control strategies. Recognized for reducing employee turnover and fostering a collaborative work environment, driving operational efficiency and sales growth.

Overview

25
25
years of professional experience

Work History

Store Manager

Dollar General
03.2021 - 04.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Inventory Control Specialist

Walmart
10.2000 - 05.2020
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Completed physical inventory counts each month.
  • Completed daily cycle counts to maintain accuracy of records.
  • Audited and corrected discrepancies in inventory numbers.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
  • Built strong vendor relationships for timely goods and materials deliveries.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Sorted and delivered materials to different work areas and staff.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Conducted research to address shipping errors and packaging mistakes.

Department Manager

Walmart
10.2000 - 05.2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
  • Improved operational efficiency with introduction of cutting-edge technology solutions.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
  • Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
  • Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

High School Diploma -

Charlotte High School
Punta Gorda, FL
05.2002

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff supervision
  • Staff management
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Order management
  • Sales strategies
  • Team development
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Sales professional
  • Customer response
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Operational efficiency
  • Inventory oversight
  • Retail merchandise quality standards
  • Performance reviews
  • Sales analysis
  • Sales coaching
  • Maximizing profitability
  • Pricing strategies
  • Flexible schedule
  • Sales promotions
  • Leading staff meetings
  • Vendor management
  • Merchandise planning
  • Delegating work
  • Advertising and marketing
  • Personnel development
  • Project management
  • Marketing and promotions
  • Special events
  • Employee terminations
  • Culture development
  • Process improvements
  • Hourly shift management
  • Risk management
  • Promotional planning
  • Budget development
  • Verbal and written communication
  • Team building

Accomplishments

I started as sales associate and worked my way up to management, I know payroll, stocking shelves, unloading trucks, I take care of my customers when their upset or frustrated due to not finding their merchandise they are shopping for.

Timeline

Store Manager

Dollar General
03.2021 - 04.2025

Inventory Control Specialist

Walmart
10.2000 - 05.2020

Department Manager

Walmart
10.2000 - 05.2020

High School Diploma -

Charlotte High School

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Heather Rizzuto