Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Roberts

Abilene,TX

Summary

Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Hardworking and passionate about helping others and have always been passionate about the medical field and getting back to doing what I love. Most of all, I will make sure I move forward with a career not just a job. I work very hard at everything I do and I'm ready to join a great team and bring to the company all I have to offer.

Overview

19
19
years of professional experience

Work History

Store Manager

Dollar Tree
11.2017 - 12.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Certified Medical Assistant

Allergy And Asthma Clinic Of Arlington
05.2005 - 02.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, asked about chief complaints and prepared nasal smears and PFT's prior to the Dr. entering the room so I could manage his time accurately.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks, and administered Flu vaccines as needed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions such as rapid immunizations for faster allergy treatment to get them to their maintenance dose.
  • Promoted office efficiency and coordinating Patient charts.
  • Verified patient insurance coverage/pre-authorizations and deductibles along with out of pocket costs and contacted the Patient prior to their appointments to make sure they knew what to expect to pay at the time of services, mainly new patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Performed Pulmonary Function Tests
  • Performed Allergy testing and assisted in reading the results.
  • Administered allergy shots daily according to the need of the patient and the severity of their allergies.
  • Trained new staff on back office procedures specific to the way the Dr. wanted it to be done and to maintain a fast and efficient pace due to the high amount of Patients we would see in a day.

Education

Certified Medical Assistant Diploma - Medical Assisting

Remington College
Fort Worth, TX
05.2005

Skills

  • Personnel Development
  • Work Planning and Prioritization
  • Team Development
  • Employee Training
  • Always remain teachable
  • Flexible Schedule
  • Multitasking and Organization
  • Friendly and Positive
  • Outstanding Communication Skills

Timeline

Store Manager

Dollar Tree
11.2017 - 12.2023

Certified Medical Assistant

Allergy And Asthma Clinic Of Arlington
05.2005 - 02.2012

Certified Medical Assistant Diploma - Medical Assisting

Remington College

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Heather Roberts