Heather Roberts
AZ
Summary
Friendly individual known for delivering quality care to animals and assisting with administrative tasks. Motivated and able to adjust quickly to changing schedules throughout the week. Eager and quick to learn new things.
Overview
4
4
years of professional experience
Work History
Petcare Specialist
Petsmart
06.2023 - Current
- Tracked information about pet health, behavior and food intake for diagnostic purposes.
- Monitored animals for behavioral problems and signs of health issues when doing routine maintenance on animal enclosures.
- Administered medications as prescribed to ensure the well-being of pets under care.
- Collaborated with veterinarians to address any health concerns or emergencies promptly.
- Educated pet parents on best practices for maintaining optimal health, safety, and happiness for their pets at home.
- Worked effectively in a fast-paced environment.
- Participated in team projects and assisted with day-to-day operations demonstrating an ability to work collaboratively, productively, and effectively with all team members.
- Used critical thinking to break down pet parent problems, evaluate potential solutions and make decisions that would best meet the needs of their pets.
- Demonstrated strong organizational and time management skills while managing multiple tasks to meet tight deadlines.
- Built relationships with pet parents to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales and incentive programs to pet parents to increase overall sales revenue.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Customer Service Representative
Sanels Wholesale Cabinets
04.2023 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information via email.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding back order availability, future inventory and special request orders.
- Validated warranty issues and new product paperwork to boost installation resolution efficiently.
- Used de-escalation methods when working with upset customers and always provided the best solutions.
Sortation Associate
Amazon Fulfillment Center
11.2019 - 04.2023
- Ability to lift up to 50lb boxes safely and properly doing a team lift for boxes heavier.
- Ability to work independently or as a team.
- Safely loaded and unloaded multiple semi-trucks to capacity with 7ft pallets by using a pallet jack.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Leadership opportunities- given roles to oversee certain sections of the warehouse and the associates working there.
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
- Used various electronics while on the job such as walkies, scanners, and mobile printers.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to customer satisfaction by ensuring timely processing of urgent shipments.
Volunteer
"Hiking In The Heat" Study
08.2021 - 10.2021
- Paired with the City of Phoenix to help reduce the amount of hiking related rescues of Piestewa Peak Mountain trail.
- Encouraged hikers coming off the trail to participate in a two-step study, first being a survey, the second being a step test along with a urine sample.
- Collected data such as the O2 levels, amount of water consumed/brought during the duration of the hike, and heart rate.
Student Leader
Covid-19 Vaccine Event
02.2021 - 06.2021
- Worked with ASU to give up to 12,000 vaccinations daily.
- Trained up to 20 volunteers in certain tasks assigned to that day, such as registration, observation, or check-in.
- Solved problems that arose with patients and delivered the best solutions.
- Overseen all volunteers, ensuring all patients were being treated with respect and kindness, while also assessing for any problems within the work area.
- Tasked with delivering unwanted news to patients while also giving advice that would help their situation in the future.
- Attended meetings in which we would address any problems in our work area and work to resolve said issues.
- Worked in temperatures ranging from 48 degrees to 115 degrees.
Delivery Driver
Uber Eats And Instacart
04.2020 - 06.2021
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Upheld high standards of professionalism while representing the company during interactions with customers and vendors.
- Found solutions to problems in which could affect the customers happiness.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked directly with the customer to implement any special requests or accomodations.
Education
Bachelors - Criminology And Criminal Justice
Arizona State University
Phoenix, AZ05.2024
Bachelors - Parks And Recreation Management
Arizona State University
Phoenix, AZ05.2024
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.2019
Skills
- Honest and Dependable
- Critical Thinking
- Communication
- Computer Software Experience
- Problem-Solving
- Animal Care
- Customer Service
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Petcare Specialist
Petsmart
06.2023 - Current
Customer Service Representative
Sanels Wholesale Cabinets
04.2023 - 06.2023
Volunteer
"Hiking In The Heat" Study
08.2021 - 10.2021
Student Leader
Covid-19 Vaccine Event
02.2021 - 06.2021
Delivery Driver
Uber Eats And Instacart
04.2020 - 06.2021
Sortation Associate
Amazon Fulfillment Center
11.2019 - 04.2023
Bachelors - Criminology And Criminal Justice
Arizona State University
Bachelors - Parks And Recreation Management
Arizona State University
High School Diploma -
Trevor Browne High School
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