Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Roberts

Couch,MO

Summary

Experienced in Human Resources, I excel at overcoming challenges with my strong problem-solving skills and proactive approach. My adaptability, creativity, and results-oriented mindset drive me to make meaningful contributions and advance organizational goals.

Overview

14
14
years of professional experience

Work History

Director of Human Resources

BYO Operations, LLC
11.2019 - Current
  • Assisted with PEO yearly contracts for administrative, and employee benefit costs.
  • Assist employees with Benefits.
  • Managed the onboarding process, providing new hires with necessary tools for success from day one.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Developed comprehensive employee training programs, resulting in a more skilled workforce.
  • Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
  • Increased employee engagement with open communication channels and regular feedback opportunities.
  • Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
  • Optimized workforce planning strategies to align staffing levels with business needs efficiently.
  • Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
  • Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
  • Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
  • Directed hiring and onboarding programs for new employees.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Educated employees on company policy and kept employee handbook current.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Fostered positive work environment through comprehensive employee relations program.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Worked closely with PEO to remain compliant in multi-state employment laws.
  • Worked closely with PEO(safety) to produce safety policy and procedures.
  • Managing and following up on Worker Compensation claims.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Managing OSHA 300 forms and reporting of OSHA incidents as necessary.
  • Overseeing that Employees are receiving yearly training.
  • Account Administrator to Corporate Credit Card account. Assigning cards as approved by Management.
  • Account Administrator to our IT management. Assigning emails, approving cost/user.
  • Review payroll for accuracy via reports and submitting payroll for COO approval.
  • Overseeing of Employee Summer and Holiday morale events.

Sr. Executive Assistant to the Chief Operations Officer

BYO Operations, LLC
06.2019 - 11.2019
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 3 executives.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
  • Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
  • Assisted senior management with major initiatives and projects.
  • Created expense reports, budgets, and filing systems for management team.
  • Created regular reports and updated internal databases.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Coordinated and executed special projects.
  • Provided exceptional customer service when representing company interests during interactions with external partners and stakeholders.
  • Supported decision-making processes by conducting research, compiling data, and presenting findings in concise reports for executive review.
  • Facilitated successful events by coordinating logistics, vendor relations, and guest accommodations for high-level corporate functions.
  • Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
  • Enhanced communication between executives and staff by acting as a liaison and promptly addressing issues or concerns.
  • Monitored incoming correspondence, emails, snail mail and other publications for management members.
  • Represented executive by attending meetings in executive's absence.

Senior Center Administrator

SeniorAge Area Agency on Aging
04.2013 - 06.2019
  • Overseeing the day to day operations of the Senior Center and help Seniors receive the services they need; stay in budget and maintain accurate records and follow state and federal guidelines
  • Maintaining or staying below monthly budget as set by the Agency
  • Establishing and maintaining community partnerships and recruiting of volunteers
  • Maintaining accurate records for monthly, quarterly, and annual reporting
  • Following HIPPA guidelines so that privacy is maintained

Medical Records

Arkansas Counseling Associates
10.2010 - 03.2013
  • Enhanced patient data accuracy by diligently reviewing and validating medical records.
  • Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
  • Retrieved, updated, filed and transmitted medical records.
  • Updated patient and office medical records to comply with company and regulatory standards.
  • Reviewed medical records thoroughly to evaluate potential compensability issues within the case framework.
  • Reduced errors in documentation by thoroughly cross-checking patient information against medical records.
  • Retrieved and entered data into medical records system.
  • Overseen the filing clerks to make sure files were accurately placed together
  • Reduced errors in medical records through meticulous data entry and regular audits.
  • Maintained detailed medical records, allowing for seamless communication between team members and informed decision making.

Education

Associates Art Science - Business Administration, Administrative Services Option

Black River Technical College
07.2010

Skills

  • Manage day to day operations and directly supervise, mentor, and coach employees
  • Oversee that equipment purchases are handled in a timely professional matter Being the go-between the company and the Chief Operations Officer
  • Oversee of all company orders for supplies, being trusted to make decisions on behalf of the company
  • Preformed regular monthly, quarterly, and yearly reports on time with accuracy
  • Participated in department and agency wide strategic planning
  • Entered accurate data daily for Executives knowledge on owner projects
  • Invoices sent to accountant with detailed knowledge as to where the expense was to be categorized as
  • Oversee the data entry of Agriculture, Transportation, and Manufacturing
  • Oversee that accurate data is prepared for CCOF Organic Certifications
  • Oversee MODOT grant vans
  • Work in Microsoft Office package to include Excel, Word, Publisher, and PowerPoint Knowledge of Sage100 Accounting program
  • Modern Woodman Hometown Hero2017
  • Solid communication skills with Psychological Tester reviewing records for accuracy and stated corrections needed
  • HIPPA guidelines to protect client’s privacy
  • Communication with oversea vendors
  • Human Resources contact Addressing employee concerns with privacy and integrity to help solve problems in a positive way
  • Guide employees in a positive way when problems arise
  • I was deemed as an Administrator Mentor (Previous Job) to help mentor new and existing Administrators on their daily work and problems they may have
  • Benefits administration
  • Compliance management
  • HR analytics
  • Records management
  • Human resources administration
  • Talent acquisition
  • Performance evaluation
  • Employee relations
  • Records maintenance
  • Organizational development
  • Payroll management
  • Internal communications
  • Exit interviews
  • Onboarding
  • Training programs
  • Performance management
  • Labor relations
  • Onboarding process
  • Budget forecasting
  • Performance reviews
  • Regulatory compliance
  • Labor agreements
  • Compensation structuring
  • HR software proficiency
  • Employee engagement
  • Employee morale building
  • Workers' compensation oversight
  • Interviewing techniques
  • Payroll administration
  • Human resources management
  • Compliance
  • Workers compensation
  • Dispute mediation
  • Recordkeeping
  • Payroll coordination
  • Employee surveys
  • Staff supervision
  • Occupational safety
  • Benefits programs
  • HR recordkeeping
  • Labor law compliance
  • Hiring and recruitment oversight
  • HRIS management
  • ADA compliance
  • Hiring and onboarding
  • Payroll processing
  • Coaching and mentoring
  • Human resource information system HRIS
  • Leadership development
  • Human resources operations
  • Onboarding, training, and development
  • Exit interviews and processes
  • Human resource management software HRMS

Timeline

Director of Human Resources

BYO Operations, LLC
11.2019 - Current

Sr. Executive Assistant to the Chief Operations Officer

BYO Operations, LLC
06.2019 - 11.2019

Senior Center Administrator

SeniorAge Area Agency on Aging
04.2013 - 06.2019

Medical Records

Arkansas Counseling Associates
10.2010 - 03.2013

Associates Art Science - Business Administration, Administrative Services Option

Black River Technical College

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Heather Roberts