Heather Roberts
Couch,MO
Summary
Experienced in Human Resources, I excel at overcoming challenges with my strong problem-solving skills and proactive approach. My adaptability, creativity, and results-oriented mindset drive me to make meaningful contributions and advance organizational goals.
Overview
14
14
years of professional experience
Work History
Director of Human Resources
BYO Operations, LLC
Koshkonong, MO
11.2019 - Current
- Assisted with PEO yearly contracts for administrative, and employee benefit costs.
- Assist employees with Benefits.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Optimized workforce planning strategies to align staffing levels with business needs efficiently.
- Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
- Directed hiring and onboarding programs for new employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Educated employees on company policy and kept employee handbook current.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Fostered positive work environment through comprehensive employee relations program.
- Instructed senior leaders on appropriate employee corrective steps.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Worked closely with PEO to remain compliant in multi-state employment laws.
- Worked closely with PEO(safety) to produce safety policy and procedures.
- Managing and following up on Worker Compensation claims.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Managing OSHA 300 forms and reporting of OSHA incidents as necessary.
- Overseeing that Employees are receiving yearly training.
- Account Administrator to Corporate Credit Card account. Assigning cards as approved by Management.
- Account Administrator to our IT management. Assigning emails, approving cost/user.
- Review payroll for accuracy via reports and submitting payroll for COO approval.
- Overseeing of Employee Summer and Holiday morale events.
Sr. Executive Assistant to the Chief Operations Officer
BYO Operations, LLC
Koshkonong, MO
06.2019 - 11.2019
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 3 executives.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
- Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
- Assisted senior management with major initiatives and projects.
- Created expense reports, budgets, and filing systems for management team.
- Created regular reports and updated internal databases.
- Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
- Coordinated and executed special projects.
- Provided exceptional customer service when representing company interests during interactions with external partners and stakeholders.
- Supported decision-making processes by conducting research, compiling data, and presenting findings in concise reports for executive review.
- Facilitated successful events by coordinating logistics, vendor relations, and guest accommodations for high-level corporate functions.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
- Enhanced communication between executives and staff by acting as a liaison and promptly addressing issues or concerns.
- Monitored incoming correspondence, emails, snail mail and other publications for management members.
- Represented executive by attending meetings in executive's absence.
Senior Center Administrator
SeniorAge Area Agency on Aging
04.2013 - 06.2019
- Overseeing the day to day operations of the Senior Center and help Seniors receive the services they need; stay in budget and maintain accurate records and follow state and federal guidelines
- Maintaining or staying below monthly budget as set by the Agency
- Establishing and maintaining community partnerships and recruiting of volunteers
- Maintaining accurate records for monthly, quarterly, and annual reporting
- Following HIPPA guidelines so that privacy is maintained
Medical Records
Arkansas Counseling Associates
10.2010 - 03.2013
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
- Retrieved, updated, filed and transmitted medical records.
- Updated patient and office medical records to comply with company and regulatory standards.
- Reviewed medical records thoroughly to evaluate potential compensability issues within the case framework.
- Reduced errors in documentation by thoroughly cross-checking patient information against medical records.
- Retrieved and entered data into medical records system.
- Overseen the filing clerks to make sure files were accurately placed together
- Reduced errors in medical records through meticulous data entry and regular audits.
- Maintained detailed medical records, allowing for seamless communication between team members and informed decision making.
Education
Associates Art Science - Business Administration, Administrative Services Option
Black River Technical College
07.2010
Skills
- Manage day to day operations and directly supervise, mentor, and coach employees
- Oversee that equipment purchases are handled in a timely professional matter Being the go-between the company and the Chief Operations Officer
- Oversee of all company orders for supplies, being trusted to make decisions on behalf of the company
- Preformed regular monthly, quarterly, and yearly reports on time with accuracy
- Participated in department and agency wide strategic planning
- Entered accurate data daily for Executives knowledge on owner projects
- Invoices sent to accountant with detailed knowledge as to where the expense was to be categorized as
- Oversee the data entry of Agriculture, Transportation, and Manufacturing
- Oversee that accurate data is prepared for CCOF Organic Certifications
- Oversee MODOT grant vans
- Work in Microsoft Office package to include Excel, Word, Publisher, and PowerPoint Knowledge of Sage100 Accounting program
- Modern Woodman Hometown Hero2017
- Solid communication skills with Psychological Tester reviewing records for accuracy and stated corrections needed
- HIPPA guidelines to protect client’s privacy
- Communication with oversea vendors
- Human Resources contact Addressing employee concerns with privacy and integrity to help solve problems in a positive way
- Guide employees in a positive way when problems arise
- I was deemed as an Administrator Mentor (Previous Job) to help mentor new and existing Administrators on their daily work and problems they may have
- Benefits administration
- Compliance management
- HR analytics
- Records management
- Human resources administration
- Talent acquisition
- Performance evaluation
- Employee relations
- Records maintenance
- Organizational development
- Payroll management
- Internal communications
- Exit interviews
- Onboarding
- Training programs
- Performance management
- Labor relations
- Onboarding process
- Budget forecasting
- Performance reviews
- Regulatory compliance
- Labor agreements
- Compensation structuring
- HR software proficiency
- Employee engagement
- Employee morale building
- Workers' compensation oversight
- Interviewing techniques
- Payroll administration
- Human resources management
- Compliance
- Workers compensation
- Dispute mediation
- Recordkeeping
- Payroll coordination
- Employee surveys
- Staff supervision
- Occupational safety
- Benefits programs
- HR recordkeeping
- Labor law compliance
- Hiring and recruitment oversight
- HRIS management
- ADA compliance
- Hiring and onboarding
- Payroll processing
- Coaching and mentoring
- Human resource information system HRIS
- Leadership development
- Human resources operations
- Onboarding, training, and development
- Exit interviews and processes
- Human resource management software HRMS
Timeline
Director of Human Resources
BYO Operations, LLC
11.2019 - Current
Sr. Executive Assistant to the Chief Operations Officer
BYO Operations, LLC
06.2019 - 11.2019
Senior Center Administrator
SeniorAge Area Agency on Aging
04.2013 - 06.2019
Medical Records
Arkansas Counseling Associates
10.2010 - 03.2013
Associates Art Science - Business Administration, Administrative Services Option
Black River Technical College