Heather Roberts
Porter,TX
Summary
Dedicated Self motivated Punctual Organized Team player
Overview
8
8
years of professional experience
Work History
After-School Teacher
Imagine Learning
Atascocita, Texas
11.2024 - Current
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Developed and implemented lesson plans that incorporated fun, hands-on activities for students.
- Organized and set up classrooms in preparation for lessons.
- Encouraged children to try and experience new things to expand learning experiences.
- Maintained accurate records of student attendance, progress, and areas for improvement.
- Provided emotional support to children struggling with social or academic difficulties.
- Fostered a culture of respect, curiosity, and enthusiasm for learning among students.
EMS Dispatcher
North cypress EMS
Cypress, Texas
07.2024 - 11.2024
- Created statistical reports on EMS activities for review by management team.
- Responded to emergency calls routed by automatic distribution system.
- Answered non-emergency inquiries from the public regarding departmental services.
- Notified hospitals regarding pending arrivals; provided patient condition reports upon request.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Provided pre-arrival instructions to callers in order to assist them with medical emergencies prior to arrival of EMS personnel.
- Provided support services such as locating resources or providing operational advice during emergency situations.
Raptor Team Leader
Jurassic World
Katy, Texas
02.2024 - 07.2024
- Maintained positive working relationship with fellow staff and management.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Managed conflict resolution within the team to maintain a positive work environment.
Information Technology Asset Manager
Insperity
08.2019 - 10.2023
- Manages all IT hardware asset inventory
- Utilized Programs such as Provance and Cherwell to update and keep track of assets
- In charge of purchasing, tracking and distribution of IT assets, determine and maintain stock levels of equipment
- Works closely with Finance to insure all out standing orders are received and paid
- Set Asset Management policies, procedures and standards and ensure they are properly followed
- Plan and manage the IT equipment deployment and reclamation for new locations, site moves, and closures
- Insured proper destruction or disposal of all equipment
- Manage and develop relationships with IT equipment vendors
- Installing Bitlocker and BIOS passwords on all new machines
- Insured the erasure of all data and reimage machines for employee sale after Asset retirement
- Reviewed existing contracts related to asset purchases or sales and made necessary amendments as needed.
Supervisor
Houston Zoo
08.2018 - 06.2019
- Manage a team of over 50+ employees
- Responsible for overseeing daily operation including, opening and closing, answering all inbound calls, employee movement and placement, conducting Audits on individuals as well as the vault
- Prepared and sent out daily reports each night
- Oversee all technology and responsible for training and maintenance, troubleshooting and replacing equipment when needed, setting up each device to mirror all other devices
- Took inventory and signed out machines to individuals, was responsible for accepting orders and returned equipment
Learning Specialist
Apple
03.2017 - 09.2018
- Engaged customers in a personalized virtual set up and learning session to educate customers with navigating their new hero products (iPhone 6+, iPhone 7/ 7+, iPhone 8/ 8+, iPhone X, Mac, Apple Watch, iPad)
- Demonstrate new and existing features of Apple products to customers of all ages and experience levels
- Utilized coworkers, and AppleCare Technical Tier 2 advisors to assist with answering tech questions and procedures in the team chat
Education
Associate of Science -
Lone Star College
01.2016
Associate of Applied Science - Baking And Pastry
Culinary Institute of Alan And Marie Lenotre
Houston, TX01-2013
Skills
- Inventory management
- Microsoft Windows Proficiency
- Multi-tasking
- Operating systems
- Skills development
- Executive coaching
Timeline
After-School Teacher
Imagine Learning
11.2024 - Current
EMS Dispatcher
North cypress EMS
07.2024 - 11.2024
Raptor Team Leader
Jurassic World
02.2024 - 07.2024
Information Technology Asset Manager
Insperity
08.2019 - 10.2023
Supervisor
Houston Zoo
08.2018 - 06.2019
Learning Specialist
Apple
03.2017 - 09.2018
Associate of Science -
Lone Star College
Associate of Applied Science - Baking And Pastry
Culinary Institute of Alan And Marie Lenotre
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