Heather Robertson
Brooklyn,OH
Work History
Owner/Operator
Groomingdales Pet Grooming
Winter Park, FL
02.1989 - 10.1994
- Managed day-to-day business operations.
- Operated with safety and skill to make a safe work environment.
- Managed day-to-day operations for seamless business functioning for grooming of pets and run the retail.
- Took care of all supplies and ordering.
- Managed the bathers and groomers.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Education
Associate Degree - Business
06.1988
Pet Grooming
05.1985
Graduate Certificate - Business
05.1985
Skills
Pet Grooming and salon ownership
- Operations management
- Hiring
- Business planning
- Staffing
- Operations oversight
- Inventory management
- Payroll processing
- Relationship management
Timeline
Owner/Operator - Groomingdales Pet Grooming
02.1989 - 10.1994
Seminole State College of Florida - Associate Degree, Business
Pampered Poodles - , Pet Grooming
Brooklyn High School - Graduate Certificate, Business