Work History
Education
Skills
Timeline
Heather Robertson

Heather Robertson

Brooklyn,OH

Work History

Owner/Operator

Groomingdales Pet Grooming
02.1989 - 10.1994
  • Managed day-to-day business operations.
  • Operated with safety and skill to make a safe work environment.
  • Managed day-to-day operations for seamless business functioning for grooming of pets and run the retail.
  • Took care of all supplies and ordering.
  • Managed the bathers and groomers.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Education

Associate Degree - Business

Seminole State College of Florida, Sanford, FL
06.1988

Pet Grooming

Pampered Poodles , Cleveland, OH
05.1985

Graduate Certificate - Business

Brooklyn High School , Brooklyn, Oh
05.1985

Skills

Pet Grooming and salon ownership

  • Operations management
  • Hiring
  • Business planning
  • Staffing
  • Operations oversight
  • Inventory management
  • Payroll processing
  • Relationship management

Timeline

Owner/Operator - Groomingdales Pet Grooming
02.1989 - 10.1994
Seminole State College of Florida - Associate Degree, Business
Pampered Poodles - , Pet Grooming
Brooklyn High School - Graduate Certificate, Business

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Heather Robertson