Heather Robertson

Oversaw onboarding, payroll, and scheduling for 40+ associates across multiple shifts, maintaining full staffing coverage and adherence to labor requirements

Took initiative beyond assigned duties by conducting independent field checks to verify delivery schedules, close logistics gaps, and ensure customer needs were met without delays

Facilitated daily cross‑functional meetings between corporate and onsite teams, improving communication flow and speeding up issue resolution

Developed work instructions and mapped new processes aligned with ISO, OSHA, and Six Sigma standards, strengthening audit readiness and reducing process deviations

Strengthened workforce engagement through structured coaching and consistent performance feedback, leading to more reliable attendance and stronger team accountability

Administered accurate weekly payroll for 20–25 employees, ensuring full compliance with wage, hour, and tip‑reporting regulations

Led hiring, onboarding, and documentation processes, streamlining new‑hire workflow and improving overall efficiency

Conducted inventory audits and food‑safety inspections to maintain consistent compliance with state and local health standards

Implemented scheduling improvements that minimized labor shortages and helped control overtime costs

Managed payroll, scheduling, and performance reviews for a team of 10–15 employees, strengthening shift coverage and reducing call‑outs

Conducted structured interviews and provided targeted coaching that supported stronger employee retention during peak seasons

Maintained compliance documentation and assisted with merchandising resets, helping improve overall inventory accuracy

Supervised daily operations for high‑turnover departments, overseeing scheduling, inventory, and customer service for 8–12 associates

Handled high volumes of inbound customer calls, resolving issues with empathy and maintaining strong satisfaction levels

Maintained consistent stock availability through proactive inventory checks and coordination with replenishment teams

Supported seasonal resets and promotional rollouts, contributing to steady departmental sales performance

Entered and verified large volumes of device test results with exceptional accuracy to support quality assurance for refurbished cellular devices

Cross‑checked inspection data against quality standards to reduce reporting discrepancies and maintain data integrity

Collaborated with technicians and supervisors to resolve data inconsistencies and improve workflow efficiency

Assembled and tested cellphone components to meet production and quality standards, contributing to high‑volume output each shift

Operated precision tools and automated machinery in a fast‑paced environment with a strong commitment to safety

Performed quality checks and prepared finished products for distribution, maintaining high accuracy in packaging and labeling