Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Heather Robinson

Santa Ana,CA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts payable and receivable, invoicing, scheduling, human. resources, and all related business operations. Recognized for exemplary organization and work flow effencies.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Administration

CertaPro Painters of Huntington Beach
Tustin, CA
12.2016 - Current
  • Developed and implemented organizational policies and procedures to ensure efficient operations between the office, sales managers and employees in the field.
  • Established administrative processes to streamline workflow, reduce costs, and increase productivity, which contributed to gross margin increase of 7% from 2017 to present.
  • Managed day-to-day operations of the office, including employee scheduling, payroll processing, and job costing.
  • Monitored expenditures against approved budgets; identified areas of cost savings or process improvement opportunities.
  • Implemented new technology solutions that improved operational processes within the organization, including electronic timesheets and scheduling calendar.
  • Managed human resources matters such as hiring practices, compensation plans, benefits administration, onboarding and offboarding employees, EDD correspondence.
  • Responsible for planning and executing all holiday parties, company-wide painter appreciation events with 80-100 people, as well as offsite retreats and meetings for 7 to 10 key office staff.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.

Franchise Owner

CertaPro Painters of Irvine
Irvine, CA
06.2011 - 11.2016
  • Handled day-to-day business issues expertly to maintain efficient, successful operations.
  • Reconciled weekly. sales, prepared bank deposits and assessed financial transaction reports.
  • Kept records for production, inventory, income and expenses.
  • Conducted regular meetings with staff members to ensure high standards of service delivery.
  • Created policies and procedures that ensured compliance with local regulations and laws.
  • Managed relationships with vendors, ensuring timely deliveries of products or services.
  • Recruited, trained and managed a team of employees to deliver excellent customer service.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Education

Bachelor of Arts - Marketing and Finance

University of Oregon
Eugene, OR
06.1990

Skills

  • Payroll and Budgeting
  • Process Improvement
  • Schedule Management
  • Accounts Payable and Receivable

Accomplishments

  • Office Associate of the Year in 2019 out of 350 franchises
  • Leadership Team member from 2019 until present

Certification

  • Notary Public

References

References available upon request.

Timeline

Director of Administration

CertaPro Painters of Huntington Beach
12.2016 - Current

Franchise Owner

CertaPro Painters of Irvine
06.2011 - 11.2016

Bachelor of Arts - Marketing and Finance

University of Oregon

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Heather Robinson