Heather Robinson
Troy,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Family Self-Sufficiency Coordinator
NECAC
Troy, MO
02.2022 - Current
- Provided case management and support services to families in the family self-sufficiency program.
- Developed individualized plans for participants outlining steps to achieve their goals.
- Performed Annual Recertifications of paper work for housing assistance.
- Assisted participants with securing employment, housing, childcare and other resources necessary for self-sufficiency.
- Coordinated with community partners to provide additional resources for families in need.
- Created reports on participant progress towards achieving their goals.
- Maintained accurate records of all services provided to participants including financial aid applications, job training programs.
- Counseled participants on budgeting techniques and money management skills.
- Performed outreach activities aimed at recruiting new families into the FSS program.
- Followed data security regulations to keep client information confidential.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
Patient Access Representative
BJC
Wentzville, MO
02.2019 - 02.2022
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Collected co-pays and other payments from patients at time of service.
- Created new patient accounts in EMR system as needed.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
- Verified demographics and insurance information to register patients in computer system.
Education
Associate of Arts - Business Communications
St. Louis Community College
Grover, MOSkills
- Resource Identification
- Documentation proficiency
- Policy Knowledge
- Community Resources
- Transportation Arrangements
- Report Generation
- Relationships and rapport
- Client Education
- Appointment Scheduling
- Incident Management
- Data Collection
- Case Management
- Effective Communication
Timeline
Family Self-Sufficiency Coordinator
NECAC
02.2022 - Current
Patient Access Representative
BJC
02.2019 - 02.2022
Associate of Arts - Business Communications
St. Louis Community College
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