Heather Robinson
Lakeland,FL
Summary
Pharmaceutical Sales Representative with experience securing, managing, and retaining major accounts in the pharmaceutical industry. Savvy prospector, skilled negotiator, and top producer who commands full sales cycle and drives YoY revenue growth. Recognized as a best-in-class resource on product knowledge, sales strategies, and pricing options in the therapeutic environment with emphasis on Alzheimer’s, hypertension, COPD, depression, IBS-C, and IBS-D. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Self-motivated Commercial Sales Representative experienced in technical and non-technical fields. Success in price negotiations, service area definition and marketing support. Solid background acquiring new business across wide range of territories and drafting proposals for potential customers. Trained to work in outside sales and direct inside environments. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Commercial Sales Representative
Kwikom Communications
07.2023 - 03.2024
- Diligently pursued sales opportunities in a challenging market environment, consistently working towards sales targets
- Built and maintained strong relationships with clients, providing exceptional customer service and support
- Developed comprehensive knowledge of QuickComm’s products and services, enabling effective client consultations and support
- Conducted thorough market research to identify potential clients and understand market needs
- Provided tailored telecommunications solutions to meet the specific needs of diverse businesses, enhancing their operational efficiency
- Efficiently used CRM software to manage client interactions, track sales activities, and maintain organized sales records
- Worked collaboratively with internal teams to ensure seamless service delivery and client satisfaction
- Delivered clear and compelling sales presentations and product demonstrations to potential clients.
Owner-Operator
The HouseWife
04.2021 - 06.2023
- Established in 2021, The HouseWife is a domestic cleaning business that provides cleaning, organizing, and other custom concierge services for clients in the local area
- As the sole proprietor, I created a brand, used my relationships to market to other businesses and sold the marketing space on my flier, subsequently earning commission on referrals
- Responsible for all accounting aspects of the company, managing purchasing and inventory, and utilized relationships to gain new clients
- Solely performed all duties involved with the company including but not limited to: cleaning, organizing, yard maintenance, house sitting, post construction and move-out cleans.
Clinical Liaison
Cornerstone Hospice
03.2019 - 01.2021
- Responsible for educating community care partners about the availability and benefits of, as well as the eligibility criteria for hospice and palliative care services for medically appropriate terminally ill patients
- Collect and monitor data of referrals and admissions from all referral sources within my territory and continuously diagnose and address performance opportunities
- Cultivate, develop and enhance care relationships with hospitals and physicians
- Conduct formal and non-formal educational presentations to physicians and staff, discharge planners, Social Workers and RN's
- Developed sales messaging and strategies that align to customer needs to ensure hospice appropriate patients gain access to the hospice services
- Investigated opportunities for development with any customer feedback; collaborated with management and clinical staff to develop solutions and provided follow up with customers to ensure positive results.
Medical Sales Representatives
Allergan(Legacy Forest)Pharmaceuticals
01.2004 - 01.2018
- Promote product portfolio to HCP’s through value based conversations and communicate safety, efficacy and treatment expectations
- Develop and implement business plans to deliver strong sales results and achieve sales targets
- Polk County territory
- This Includes identifying the provider needs and selling Alzheimer’s, Hypertension and Chronic Obstructive Pulmonary Disease, Depression, IBS-c, and Chronic Idiopathic Constipation products to 230+ targeted Physicians
- Hold 55+ quality calls per week and host lunch and learn and dinner programs
- Calling on Neurologists, Pulmonologists, Cardiologists, Gastroenterologists and Primary Care physicians
- Territory included Lakeland, Winter Haven, Davenport, Lake Wales, Haines City, Poinciana and Kissimmee.
Education
Bachelor of Arts in Psychology / Sociology -
University of South Florida
Tampa, FL12.2000
Skills
- Territory Management & Expansion
- Account Development & Growth
- Building and Maintaining Relationships
- Entrepreneurial Mindset
- Consultative & Solution Selling
- Analyzing sales and Marketing Data to maximize territory growth
- Utilizing resources for product growth
- Creative Selling
- New Product Launches
- Mastery of Multiple Disease State Product Knowledge
- Problem Solver-Results oriented
- Microsoft Office Suite
- Salesforce
- Veeva CRM
- Sharepoint
- Outlook
- MMIT
- Data Analysis
Career Accomplishments
- Ranked in the top 11% of sales professionals with President’s Club status (47/408) in 2018
- Multiple Rep of the Quarter Awards
- Won multiple Product Launch Contest
- Signed most new prescribers during Viberzi product launch, ranking 6th in nation for overall launch
- Won multiple awards for “New Ideas & Embracing Change,” “Impact,” “Initiative,” and “Understanding Business & Customers”
- Recognized by the CEO for my rankings (customer feedback on myself) in US pharma rep tracking conducted by Reputation Institute
Timeline
Commercial Sales Representative
Kwikom Communications
07.2023 - 03.2024
Owner-Operator
The HouseWife
04.2021 - 06.2023
Clinical Liaison
Cornerstone Hospice
03.2019 - 01.2021
Medical Sales Representatives
Allergan(Legacy Forest)Pharmaceuticals
01.2004 - 01.2018
Bachelor of Arts in Psychology / Sociology -
University of South Florida
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