Heather Robinson
Winchendon,MA
Summary
Hardworking and motivated professional with twenty-two years of regulated environment experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supplier Quality, Sr. Manager
Bristol Myers Squibb
Devens, MA
09.2021 - Current
- Led collaboration between multiple sites/functions to facilitate vendor qualification and management processes resulting in compliance with Quality Agreement standards.
- Strengthened supplier evaluation process to ensure high-quality services from vendors within the Integrated Facilities Management.
- Contributed to audit execution for various GMP Material and Service vendors as a support auditor.
- Played an integral role in assisting with regulatory inspections and Health Authority audits.
- Enhanced supplier event reporting and documentation, analyzed metrics, and resolved GMP material/service non-conformances.
- Consistently maintain quality standards in various GMP material lifecycle areas, such as excipient risk assessments and reduced testing.
- Provide quality support for Change Management, overseeing review and approval of QMS records.
QA Supply Operations, Manager
Bristol Myers Squibb
Devens, MA
06.2020 - 09.2021
- Managed Quality oversight to ensure compliant release of incoming materials utilized in GMP operations.
- Ensured quality assurance for warehouse and cryogenics functional areas through floor support and document control.
- Guided in identifying discrepancies, conducting investigations, and taking corrective actions across all GMP operational areas.
- Assist cross-functional areas in rapid issue resolution, ensuring decisions are documented compliantly.
Supplier Quality, Lead
Bristol Myers Squibb
Devens, MA
06.2016 - 06.2020
- Played a key role in executing various technical transfers, leading to the operationalization of the Single-Use Facility.
- Facilitated establishment of the initial global material qualification process, enabling continuous improvement efforts throughout sites and networks.
- Sustained Lead Auditor credentials while conducting numerous vendor audits.
- Supported implementation of a compliant process to evaluate and document Supplier Change Notifications.
Supervisor, Incoming Warehouse
Bristol Myers Squibb
Devens, MA
02.2012 - 06.2016
- Supervised and managed incoming warehouse operations such as material deliveries, goods receipts, inspections, and raw material sampling.
- Executed full spectrum of responsibilities pertaining to GMP material inventory control transactions.
- Effectively coordinated objectives and timelines with cross-functional teams, guaranteeing timely availability of incoming materials for manufacturing operations.
Air Transportation Craftsman
United States Air Force
06.2001 - 04.2012
- Achieved career growth in Supply Chain, Planning, and Quality roles while maintaining compliance with 49 CFR regulations.
Education
Associate of Applied Science - Air Transportation
Community College of The Air Force
Montgomery, AL06-2005
Skills
- Supplier Quality Management
- Health Regulatory Compliance
- Vendor Auditing
- Over 12 Years of company experience
- Quality Assurance Focus
- Risk Assessment Principles
- Strong Cross-Functional Collaboration
- Independent and Collaborative Worker
Certification
- Yellow Belt Certification
- Lean Practitioner
Affiliations
- Veterans Community Network
- Woman's Conference
Timeline
Supplier Quality, Sr. Manager
Bristol Myers Squibb
09.2021 - Current
QA Supply Operations, Manager
Bristol Myers Squibb
06.2020 - 09.2021
Supplier Quality, Lead
Bristol Myers Squibb
06.2016 - 06.2020
Supervisor, Incoming Warehouse
Bristol Myers Squibb
02.2012 - 06.2016
Air Transportation Craftsman
United States Air Force
06.2001 - 04.2012
Associate of Applied Science - Air Transportation
Community College of The Air Force
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