Heather Rodgers

-Managing an inside sales territory, acquiring new business and retained current customer base to promote growth in the territory, and in person conference sales experience for both new sales and lead generation for the sales team. Develops strong client relationships through consistent communication and attentive customer service.

-Provides support for insides sales management team, providing data driven suggestions to assist the sales team in promoting individual and overall territory sales growth.

-Training of both new hires and refresher trainings for current team, creating training documents and programs, providing individual coaching for sales team members to provide a supportive work environment, encourage professional growth and improve team morale.

-Works closely with other departments to help integrate and implement seamless information sharing across departments

-Began as a catering coordinator and advanced to Director of Sales and Catering, reporting directly to General Manager. Managed a full sales and catering department providing guidance, coaching and support. -Created and maintained monthly, quarterly and yearly budgets, set sales goals and was involved in most aspects of revenue generation for the hotel and catering facilities.

- Was directly responsible for building strong client relationships to ensure on going business opportunities, handled long term planning of events and coordination of group/individual reservations,

-Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team and other departments involved with events/room sales

-Worked directly with hotel vendors/suppliers to negotiate favorable contract terms to optimize profitability and provide quality goods and standards.

-Travel with the Regional Sales Team, working directly with other facilities being acquired to build/update infrastructure, training staff and maintaining company standards across the brands.

-Coordinated closely with clients in designing custom menus tailored to their specific needs and preferences

-Delivered top-quality service by effectively communicating with both front-of-house and back-of-house staff during events

-Implemented new staff training initiatives, increasing productivity and improving customer relations for both full time and seasonal staff

-Involved with other OHS departments to coordinate and execute special events, historical re-enactments and holiday functions

-Created custom marketing materials for special events and mass mailings for OHS membership