Heather Rodgers
Gansevoort,NY
Summary
Seasoned Professional with strong analytical thinking, adaptability, and creative problem-solving skills. Proven success in navigating complex challenges, achieving organizational goals through strategic planning, financial oversight, and team leadership. Adept at mastering new skills and driving business strategy.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work History
Caseworker
Saratoga County Department of Aging and Youth
Ballston Spa, NY
12.2022 - Current
- Performs bio-psycho-social in-home assessments to determine client needs/abilities, create care plans, collects financial resource data to assess eligibility for programs, collects and records required information to comply with casework guidelines.
- Recognized for excellent organization skills, managing large caseload, and adhering to state regulations.
- Assists supervisor in facilitating HIICAP.
- Selected as a support contact for caseworkers in training.
- Designated contact for communicating with the Medicaid department.
- Presented options for improving employee efficiency and accuracy.
- Prepared personalized spreadsheets designed to assist employees in self-correcting problem areas, avoiding corrective measures by supervisors.
- Certificates in Case Management, Person Centered Care, Options Counseling, Information & Assistance, and all (currently 10) CMS e-course offerings.
- Rotational duties as a NY Connects Specialist.
- Facilitates community outreach information sessions.
- Assists client in understanding Medicaid guidelines and eligibility, provides resources to assist with applications, assists client with Medicare Advantage and Medigap understanding, and connects consumers to HIICAP when appropriate.
- Special projects include updating manuals, reference materials, researching potential vendors, assessing other regional programs for potential application, and creation of conference materials for consumer reference.
Substitute Teacher
Saratoga Springs City School District
Saratoga Springs, NY
10.2012 - 05.2022
- Distinguished as a requested employee for both large group management and specialized individual needs.
- Requested as a full-time single-school substitute by the building administration.
- Collaborated with building administration and school psychologists to develop a system for managing, recording, and reporting repeated behavioral issues. Presented written reports used in student records.
- Proficient with Smart Board technology to create lesson enhancing visuals. Recognized for ability to create lessons during emergency, unplanned absences.
- Demonstrated expertise in crisis management through efficient use of de-escalation techniques.
Senior Claim Specialist
State Farm
Malta, NY
04.1997 - 11.2002
- Spearheaded role as Fire Claim Central training specialist. Designed and implemented a 10-week training program for new claim adjusters.
- Restructured departmental workweek schedule options to maximize customer service and improve employee workweek options.
- Enhanced workweek options during high-volume work periods to allow for maximum coverage, flexible hours, while ensuring adequate service providers.
- Selected as department representative for multi-department communication meetings.
- Designed and implemented Liability Claim Central unit for improved corporate efficiency.
- Selected as a pioneer member of Learning to Lead program to provide feedback prior to launching as part of their Associates Interested in Management (AIM) series.
Partner
Limited Express
Saratoga Springs, NY
03.1993 - 06.2000
- Managed business operations such as budgeting, forecasting, financial analysis, staffing, and customer service. Ensured balanced sales, reconciled cash, and facilitated opening and closing duties by making bank deposits.
- Recruited, trained, and supervised new employees while maintaining accurate records of employee performance reviews. Created weekly work schedules for store personnel to ensure proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Pioneered new management role as professional intern, overhauling inventory processes and creating detailed reports on stock movements for improved accuracy.
Education
Bachelor of Science - Business Administration And Management
Skidmore College
Saratoga Springs, NY Aug.1991 - May.1996
High School Diploma -
Emma Willard School
Troy06-1991
Skills
- Strategic planner
- Conflict Mediation
- Regulatory Compliance
- Staff Management
- Organizational Development
- Team Building
- Training and mentoring
- Training Program Development
- Creative Solution Development
- Performance reporting
- Attention to Detail
- Analytical and Critical Thinking
- Public Speaking
- Business Management
- Project Management
- Presentation Development
Timeline
Caseworker
Saratoga County Department of Aging and Youth
12.2022 - Current
Substitute Teacher
Saratoga Springs City School District
10.2012 - 05.2022
Senior Claim Specialist
State Farm
04.1997 - 11.2002
Partner
Limited Express
03.1993 - 06.2000
Bachelor of Science - Business Administration And Management
Skidmore College
Aug.1991 - May.1996
High School Diploma -
Emma Willard School
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