Versatile professional with a proven track record. Excelled in roles requiring analytical reasoning, critical thinking, and adaptability, achieving significant project milestones. Skilled in Microsoft Office and Google Workspace as well as specialized software programs. Adept at fostering collaborative environments, consistently exceeding performance goals and excelling at customer service.
Hi, I’m
Heather Rollo
Buffalo,NY
Summary
Overview
20
years of professional experience
Work History
Outlier AI
AI Writing Evaluator
05.2024 - Current
Job overview
- Assessed the quality of AI-generated writing, reviewed the work of fellow writers, and crafted original responses to prompts in order to teach the model what truly excellent writing looks like.
- Help improve AI models with human feedback
- Worked remotely from home while collaborating as part of a large team.
Freelance
Writer
10.2023 - Current
Job overview
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization within deadlines.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Published in Mother.ly, Ghostwrote a crime/thriller, gardening book and blogs.
Freelance
Transcriptionist
02.2022 - Current
Job overview
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Consistently met or exceeded established productivity goals while maintaining a high level of accuracy across all completed assignments.
Blacklodge Boot Co
Co-Owner/Chief Operating Officer
01.2021 - Current
Job overview
- Developed and maintained relationships with external vendors and suppliers.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
Canada Border Services Agency
Enforcement Liaison Officer
01.2018 - 03.2020
Job overview
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
- Collected and analyzed data to identify trends and opportunities for improvement.
- Developed and implemented strategies to streamline communication between officers and management.
- Delivered comprehensive reports summarizing project progress, challenges faced, and potential solutions in a timely manner .
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
Canada Border Services Agency
Refugee Processing Officer
10.2016 - 12.2017
Job overview
- Managed deadlines effectively while working on multiple cases simultaneously without compromising attention to detail or client satisfaction.
- Established trusting relationships with clients by demonstrating empathy, respect for cultural differences, and a commitment to their success.
- Provided support to clients in navigating available social service resources.
- Transcribed clients detailed testimony and statutory declarations in order for them to make their claim for asylum.
- Conducted long, in-depth interviews with clients while maintaining empathy, and respecting cultural differences.
Canada Border Services Agency
Immigration Officer
05.2004 - 10.2016
Job overview
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Demonstrated cultural sensitivity during interactions with diverse populations from around the world seeking entry into the Canada.
- Supported efforts aimed at combating human trafficking by identifying victims, working closely with victim support services, and pursuing offenders within the scope of my role as an Immigration Officer.
- Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by supervisors.
- Enhanced border security by effectively screening, processing, and inspecting travelers and their belongings.
- Assisted legal immigrants with obtaining necessary documentation such as visas or work permits to facilitate their stay in Canada.
District School Board Of Niagara
Teacher
09.2006 - 06.2008
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Ottawa Carlton District School Board
Teacher
10.2005 - 05.2006
Job overview
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Graded and evaluated student assignments, papers, and course work.
Education
University of OttawaOttawa, ON, Canada
Bachelor of Arts from Education
05.2006
University Overview
Graduated Magna Cum Laude
- 3.9 GPA
King's University CollegeLondon, ON, Canada
Bachelor of Arts from Psychology
05.2004
University Overview
- Graduated with Honors.
- Thesis: Terror Management Theory
Skills
- Analytical Reasoning
- Data Interpretation
- Performance Assessment
- Project evaluation
- Microsoft Office
- Deadline orientation
- Adaptability to accents
- Stress Tolerance
- Problem Solving
- Data Entry and Analysis
- Critical Thinking
Timeline
AI Writing Evaluator
Outlier AI
05.2024 - Current
Writer
Freelance
10.2023 - Current
Transcriptionist
Freelance
02.2022 - Current
Co-Owner/Chief Operating Officer
Blacklodge Boot Co
01.2021 - Current
Enforcement Liaison Officer
Canada Border Services Agency
01.2018 - 03.2020
Refugee Processing Officer
Canada Border Services Agency
10.2016 - 12.2017
Teacher
District School Board Of Niagara
09.2006 - 06.2008
Teacher
Ottawa Carlton District School Board
10.2005 - 05.2006
Immigration Officer
Canada Border Services Agency
05.2004 - 10.2016
University of Ottawa
Bachelor of Arts from Education
King's University College
Bachelor of Arts from Psychology
Similar Profiles
Wyatt StrahanWyatt Strahan
Finance Intern at Outlier AIFinance Intern at Outlier AI
Derek WenzDerek Wenz
Artificial Intelligence Intern at Outlier AIArtificial Intelligence Intern at Outlier AI
Stacey FreemanStacey Freeman
AI Prompt Engineer at Outlier AIAI Prompt Engineer at Outlier AI
Zak KeeneZak Keene
AI Data Annotator at Outlier AIAI Data Annotator at Outlier AI
Monique JacksonMonique Jackson
Behavioral Health Technician at Community Services For Every1Behavioral Health Technician at Community Services For Every1