Summary
Overview
Work History
Education
Skills
Certification
Awards
CAREER HIGHLIGHTS – EARLY ROLES
Affiliations
Accomplishments
Timeline
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Heather Romanoff

Heather Romanoff

Program Operations Manager
Fitchburg,MA

Summary

Program Operations Manager with over 10 years of experience in developing scalable systems and managing logistics for cross-functional teams. Expertise in operational planning, finance tracking, and responder onboarding, driving large-scale coordination for national initiatives. PMP-certified with proficiency in Salesforce, Airtable, Workday, and Asana, ensuring effective communication and process clarity. Committed to impactful, sustainable work that enhances organizational growth and structure.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager of Raiser Operations- Program Developer & Volunteer Operations Manager

NEADS, Inc
Princeton, MA
08.2022 - Current
  • Lead design, execution, and day-to-day operations for 5 multi-tiered volunteer programs across New England, serving 200+ active participants.
  • Manage cross-functional collaboration between training, communications, development, and operations teams to support deployments, program expansion, and data accuracy.
  • Track and report detailed program metrics monthly, including onboarding speed, retention rates, and volunteer capacity—driving data-informed adjustments across teams.
  • Implement automated workflows through Salesforce, TutorLMS, and Airtable, reducing onboarding time by 50% and freeing up 20+ hours/week in staff labor.
  • Handle gear procurement, inventory tracking, and vendor negotiations—cutting costs by 20% while improving supply readiness for new team members and deployments.
  • Create internal SOPs, forms, and onboarding templates for field volunteers, Raiser Operations field team, and responders; provide 1:1 support to ensure continuity and compliance.
  • Collaborate on event logistics for recruitment initiatives and regional field support—including location research, transportation plans, and operational briefings.
  • Facilitate staff communications across teams using internal tools like Teams, SharePoint, Canva, and Workplace.

Owner/Artist

Self-Employed
Remote
01.2020 - 06.2022
  • Managed operations, logistics, and brand development for a client-focused art and design business, completing 100+ custom commissions under tight timelines.
  • Streamlined financial and inventory tracking using automated systems, reducing overhead by 20%.
  • Designed all customer-facing content and led digital storytelling across web and social platforms.

Education

B.S. - International Business Management, Accounting Management

Columbia Southern University
Orange Beach, AL

Skills

  • Salesforce and Airtable
  • Workday and Asana
  • Canva and SharePoint
  • Program operations and development
  • Metric tracking and data analysis
  • Onboarding systems
  • Cross-functional collaboration
  • Logistics and scheduling
  • Volunteer management
  • Team building
  • Process improvement
  • Customer relationship management (CRM)
  • Operations management
  • Customer service
  • Program development
  • Data analysis

Certification

  • Project Management Professional (PMP) – 2022
  • In Progress: Asana Workflow & AI Certifications (2025)
  • Planned: FEMA ICS 100, 200, 700, 800 (for deployment readiness)

Awards

Rookie of the Year – Pet Valu, Top Performer – Jones New York (#2 National Ranking), Corporate Training Innovator – Hallmark Cards, VP & Executive Commendations – Multiple Brands

CAREER HIGHLIGHTS – EARLY ROLES

  • Developed recruitment/onboarding systems adopted company-wide at Hallmark.
  • Managed 8 retail locations and oversaw district-level operations & training.
  • Recognized by REI's CEO for operational excellence; drove a failing location to #2 national ranking at Jones New York.
  • Led animal rescue partnerships and multi-location events at Pet Valu.

Affiliations

  • Hiking
  • Rock Hounding
  • Exploring AI platforms
  • Anthropology

Accomplishments

  • Developed recruitment/onboarding systems adopted company-wide at Hallmark.
  • Managed 8 retail locations and oversaw district-level operations & training.
  • Recognized by REI’s CEO for operational excellence; drove a failing location to #2 national ranking at Jones New York.
  • Led animal rescue partnerships and multi-location events at Pet Valu.

Timeline

Manager of Raiser Operations- Program Developer & Volunteer Operations Manager

NEADS, Inc
08.2022 - Current

Owner/Artist

Self-Employed
01.2020 - 06.2022

B.S. - International Business Management, Accounting Management

Columbia Southern University
Heather RomanoffProgram Operations Manager
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