Summary
Overview
Work History
Education
Skills
Timeline
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Heather Romero

Pearl River,USA

Summary

Versatile and dynamic professional with a proven track record at Holiday Inn Express Hotel Suites, enhancing guest satisfaction through exceptional service and adaptability. Expert in POS systems and renowned for reliability, I significantly contribute to operational efficiency and customer loyalty. Excel in fast-paced environments, consistently meeting targets with a positive and professional approach.

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

17
17
years of professional experience

Work History

Customer Service Cashier

Circle K
03.2024 - 01.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Boosted sales through effective upselling techniques, enhancing customer purchasing experience.

Caregiver / Companion

Self-employeed
01.2023 - 02.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Front of House Manager

Shane’s Rib Shack
10.2020 - 01.2023
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.

Front Desk Agent

Holiday Inn Express Hotel Suites
01.2015 - 01.2017
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.

Shipping and Receiving Clerk

Bayou Images / Embroidery Works
01.2012 - 01.2014
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

Bartender/ Waitress

Boomers Down the Hatch
10.2010 - 01.2012
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Assistant Activities Director

Riverbend Nursing And Rehabilitation Center
04.2008 - 07.2010
  • Facilitated open communication between staff members and residents, addressing concerns and feedback promptly.
  • Planned and directed activities such as bingo, board games and plays.
  • Maintained accurate records of resident attendance at activities, allowing for informed decision-making regarding future programming choices.

Education

Allied Health

Delgado Community College
New Orleans, LA

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Attention to detail
  • Multitasking and organization
  • Time management
  • Adaptability and flexibility
  • Phone etiquette
  • Conflict resolution
  • Positive and professional
  • Problem-solving
  • Customer assistance
  • Reliable and responsible
  • Honest and dependable
  • Cash handling and management
  • Order taking
  • Customer transactions
  • Refunds and exchanges
  • Inventory stocking
  • Microsoft office
  • POS systems
  • ID verification
  • Upselling
  • Purchase assistance

Timeline

Customer Service Cashier

Circle K
03.2024 - 01.2025

Caregiver / Companion

Self-employeed
01.2023 - 02.2024

Front of House Manager

Shane’s Rib Shack
10.2020 - 01.2023

Front Desk Agent

Holiday Inn Express Hotel Suites
01.2015 - 01.2017

Shipping and Receiving Clerk

Bayou Images / Embroidery Works
01.2012 - 01.2014

Bartender/ Waitress

Boomers Down the Hatch
10.2010 - 01.2012

Assistant Activities Director

Riverbend Nursing And Rehabilitation Center
04.2008 - 07.2010

Allied Health

Delgado Community College

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Heather Romero