Heather Romero
Ponsford,MN
Summary
Dynamic artisan with a proven track record at Bam'idizowigamig Creator's Place, excelling in custom design creation and workflow optimization. Recognized for enhancing customer satisfaction through high-quality craftsmanship and effective team collaboration. Skilled in food safety standards and mentoring, ensuring operational excellence and a positive client experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Artisan
Bam'idizowigamig Creator's Place
04.2023 - Current
- Crafted unique beaded items using traditional techniques
- Assisted in material selection and preparation for various projects, ensuring quality standards.
- Collaborated with team members to streamline production processes, improving workflow efficiency
- Mentored new craftsmen on design and technique
- Used commercial dehydrators, sanitizing equipment, and packaging equipment to package wild rice and dry soups for sale
- Developed and refined recipes for flavor and storage
- Supervised staff for food safety
- Designed custom pieces based on client specifications, increasing customer satisfaction and repeat business.
- Enhanced customer satisfaction by delivering high-quality craftsmanship in all projects.
Room Attendant
Shooting Star Casino and Hotel
04.2017 - 03.2018
- Ensured cleanliness and organization of guest rooms, meeting quality standards for hotel operations.
- Maintained inventory of cleaning supplies and reported shortages to management promptly.
- Collaborated with housekeeping team to optimize workflow and enhance guest satisfaction levels.
- Trained new staff on effective cleaning techniques and safety protocols, promoting operational efficiency.
- Addressed guest requests and concerns efficiently, fostering positive relationships and enhancing overall experience.
- Conducted regular inspections of rooms to ensure adherence to hotel cleanliness standards and policies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Server, Prep Cook, Cook, and Cashier
Whispering Winds Cafe at Shooting Star
2010 - 2013
- Delivered exceptional customer service in high-volume dining environments.
- Facilitated efficient table turnover through effective communication and coordination with kitchen staff.
- Trained and mentored new servers on menu knowledge and service standards.
- Implemented upselling techniques to enhance guest satisfaction and increase sales.
- Prepared salads and ingredients for flow of food preparation in the kitchen ensuring quality and safety.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Maintained cleanliness and organization of dining and kitchen areas to meet health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
White Earth Adult Basic Education
Mahnomen, MN05-2027
Skills
- Bead crafting
- Workflow optimization
- Team collaboration
- Food safety standards
- Recipe development
- Custom design creation
- Customer satisfaction enhancement
- Inventory management
- Training and mentoring
- Health and safety compliance
- Equipment sanitization practices
- Time management
Certification
- Certified Minnesota Food Protection Manager, Creator's Place - 2025-2028
- Northstar Digital Literacy Certificates: Basic Computer Skills, Internet Basics, Using Email, Windows 11, Google Docs - White Earth Adult Basic Education - 2025
- First Aid/CPR - Creator's Place - 2024
Timeline
Artisan
Bam'idizowigamig Creator's Place
04.2023 - Current
Room Attendant
Shooting Star Casino and Hotel
04.2017 - 03.2018
Server, Prep Cook, Cook, and Cashier
Whispering Winds Cafe at Shooting Star
2010 - 2013
High School Diploma -
White Earth Adult Basic Education