Heather Romo
Denton,Texas
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Detail-oriented, outstanding communication, and organizational skills. Strong data entry and clerical abilities. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
3
3
years of professional experience
Work History
Cashier/Floor Associate
Burlington
Denton, TX
05.2025 - Current
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Payroll Specialist
Consumer Direct
Dallas, Texas
08.2022 - 03.2025
- Responded promptly to requests from external auditors during audits.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Solved complex problems related to payroll processing quickly and efficiently.
- Reconciled payroll accounts and resolved discrepancies in a timely manner.
Warehouse Packer/Order Picker
Readerlink
Denton, Texas
02.2023 - 12.2023
- Inspected finished product packaging for quality assurance before sending out orders.
- Verified accuracy of items picked against packing list.
- Collaborated with team members to achieve daily production goals.
- Used handheld scanners to track inventory movement within the warehouse system.
- Identified damaged or defective products upon receipt and reported them accordingly.
- Resolved packing issues promptly to avoid delays in the shipping process.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Education
GED -
Dallas County
Dallas, TX08-2005
Skills
- Cash register operation
- Customer service
- Sales promotion
- Returns processing
- Payment handling
- Inventory management
- Efficient packing
- Product inspection
- Order accuracy
- Warehouse safety
- Shipment preparation
- Payroll reconciliation
- Error resolution
- Payroll reviews
- Record keeping
- Meeting deadlines
- Data reconciliation
- Time sheet review
- ADP
References
References available upon request.
Timeline
Cashier/Floor Associate
Burlington
05.2025 - Current
Warehouse Packer/Order Picker
Readerlink
02.2023 - 12.2023
Payroll Specialist
Consumer Direct
08.2022 - 03.2025
GED -
Dallas County