Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Rose

Toledo

Summary

Certified Nurse's Aide and Home Healthcare Aide with 10+ years of experience in healthcare. Skilled in providing assistance with daily living, physiotherapy support, mental stimulation and occupational therapy. Background in both facility and private care environments.

Professional with strong background in providing support and care in residential settings. Highly skilled in maintaining safe environment, assisting with daily activities, and supporting residents' needs. Known for effective teamwork, adaptability, and achieving positive outcomes. Strong interpersonal skills, empathy, and reliability ensure consistent and quality service.

Overview

11
11
years of professional experience

Work History

Residential Aide

Otterbein Senior Living
02.2025 - Current
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.

Residential Aide

Kingston Residence
12.2024 - 02.2025
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.

Personal Assistant

Amada Senior Care
06.2024 - 12.2024
  • Maintained appropriate filing of personal and professional documentation.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored and assisted residents through individual service plans.

Mental Health Technician

Assurance Health System
10.2023 - 06.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.

Assistant Closing Manager

Ridley's Family Market
02.2023 - 10.2023
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.

CNA

Bennet Hills Rehabilitation
02.2022 - 02.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Job Coach and Job Developer

Career Quest
01.2021 - 05.2022
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
  • Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
  • Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategizing.
  • Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
  • Implemented practical goal-setting techniques with clients to keep them focused on achieving desired outcomes during their job search process.

Nursing Assistant

Alpine Way Continuing Care Community
04.2018 - 12.2020
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Health Care Aide

ResCare Homecare
02.2016 - 04.2018
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.

Life Skills Coach and Health Safety Representative

Kiaros
05.2015 - 09.2015
  • Navigated sensitive conversations with professionalism and empathy when addressing complex issues impacting individuals'' lives.
  • Evaluated client progress regularly, adjusting coaching strategies to optimize results continually.
  • Established strong rapport with clients, creating an open and trusting environment for honest communication.
  • Utilized active listening skills during sessions to build trust with clients while gathering valuable insights into their needs.
  • Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.

Direct Support Staff and Medication Technition

Ron Wilson Center for Effective Living
11.2013 - 05.2015
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Assisted clients with daily living tasks for increased autonomy and satisfaction.
  • Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.

Education

Bachelor of Science - Health Care Administration

University of Phoenix
Portland, OR
04-2014

Skills

  • Safety awareness
  • Emotional support
  • Motivational techniques
  • Personal care assistance
  • Dementia care
  • Clinical documentation
  • Privacy and confidentiality
  • Medication administration
  • Infection control
  • ADL support
  • Mental health care

Timeline

Residential Aide

Otterbein Senior Living
02.2025 - Current

Residential Aide

Kingston Residence
12.2024 - 02.2025

Personal Assistant

Amada Senior Care
06.2024 - 12.2024

Mental Health Technician

Assurance Health System
10.2023 - 06.2024

Assistant Closing Manager

Ridley's Family Market
02.2023 - 10.2023

CNA

Bennet Hills Rehabilitation
02.2022 - 02.2023

Job Coach and Job Developer

Career Quest
01.2021 - 05.2022

Nursing Assistant

Alpine Way Continuing Care Community
04.2018 - 12.2020

Health Care Aide

ResCare Homecare
02.2016 - 04.2018

Life Skills Coach and Health Safety Representative

Kiaros
05.2015 - 09.2015

Direct Support Staff and Medication Technition

Ron Wilson Center for Effective Living
11.2013 - 05.2015

Bachelor of Science - Health Care Administration

University of Phoenix

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