Heather Britz
Cottage Grove,MN
Summary
Dynamic RN Case Manager with extensive experience at CorVel Corporation, excelling in utilization review and interdisciplinary collaboration. Proven ability to advocate for injured workers while ensuring HIPAA compliance and developing action plans to facilitate return to work and medical treatment. Recognized for critical thinking and compassionate care, enhancing patient outcomes through effective communication and ongoing support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
RN Case Manager
CorVel Corporation
10.2012 - Current
- Telephonic case management for work comp injuries. Working as an advocate for the injured worker, reviewing requested treatments for medical necessity against the work comp treatment parameters for the state of MN. Utilization review for medical necessity of treatments ordered by providers.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans and return to work plans, supporting optimal patient outcomes and facilitating return to work.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Communicating with and updating providers, employers, and adjusters.
- Preparing and sending out progress reports to parties.
Registered Nurse
Allina Hospitals & Clinics
04.2012 - 10.2012
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Clinical Coordinator
Presbyterian Homes
05.2009 - 04.2012
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Discharge planning of patients and education
Education
Bachelor of Science - Nursing
St. Catherine University
Saint Paul, MN05-2008
Skills
- HIPAA compliance
- Multidisciplinary approach
- Utilization review
- Critical thinking
- Compassionate and caring
- Interdisciplinary collaboration
- Documentation
- Certified in CPR/AED
- Case management
- Computerized charting and Microsoft skills
Certification
Certified Case Manager, CCM Certification 2024
Timeline
RN Case Manager
CorVel Corporation
10.2012 - Current
Registered Nurse
Allina Hospitals & Clinics
04.2012 - 10.2012
Clinical Coordinator
Presbyterian Homes
05.2009 - 04.2012
Bachelor of Science - Nursing
St. Catherine University
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