Heather Ross

• Support Executive Director in a variety of special projects and time sensitive administrative tasks
• Manage the Highly Capable programs email communication, database management, vendor relations and processes for district wide testing cycles
• Summer School registration management and implementation to key stakeholders
• Website management of Elementary Education content
• Support staff to Dual Language and Transitional Kindergarten programs
• Knowledgeable of Office 365 products, Finalsite, Database management
• Maintain confidentiality while upholding department policies and procedures
• Substitute Para-Educator in 12 of the 16 schools over a three year period

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• Greet guests and manage intake process for busy Oral Surgeons office
• Professional phone skills and scheduling
• Coordinated care with referring dental offices, quickly learning DSN scheduling software
• Monitor front office cleanliness, billing and payment processing, clerical support management team

• Awarded “Sales Associate of the Quarter” in first months of employment
• Excel in customer service that supported Pier1's extensive sales standards
• Promoted to manage receiving and inventory

• Part-time front office scheduler and medical billing support
• Multi tasking the changing scheduling needs of families and staff
• Enforcement of policies while providing excellent front office customer service
• Excellent time management and organizational skills

• Managed Company Store budget, vendor relations, selection of on brand merchandise and fulfillment.
• Coordinated all aspects of promotional supplies; concept development, budget and execution
• Supported the Community Relations Manager scheduling and correspondence
• Collaborated with event marketing teams to establish successful execution of projects and campaigns

• Coordinated schedules and timelines for events.
• Managed event logistics and operations for the King County Event Producers Awards
• Managed administrative logistics, working closely with large community event teams
• Supported Executive Director with correspondence, press releases, phone and calendaring.