Heather Ross
Chula Vista,CA
Summary
Beverage Director with excellent organizational and time management capabilities. Previous experience with inventory control and product ordering. Tech-savvy with proficiency in Google Docs and Microsoft Excel. Works flexible schedule, including weekends and evenings. Looking to acquire a position working closely with guests, managing a team while cultivating talent and assist in company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Beverage Director
Rise And Shine Hospitality Group
San Diego, CA
11.2020 - 02.2024
- Designed specialized drink menu with classic and innovative drinks, prices and nonalcoholic beverages.
- Invented monthly drink specials based on alcohol inventory and season.
- Attracted, recruited and trained new employees.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Preserved excellent levels of internal and external customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted in opening multiple new restaurants across 5 concepts.
Operations Manager
Rise And Shine Hospitality Group
San Diego, CA
11.2017 - 11.2020
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Crafted operations best practices using audits and project management team feedback.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Supported accident investigations and prepared related paperwork.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
Operating Partner
P.F. Chang's Bistro
San Diego, CA
11.2012 - 12.2016
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Supported accident investigations and prepared related paperwork.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
Skills
- Profit Optimization
- Front of House Management
- Supply Ordering and Management
- Delegating Assignments and Tasks
- Quality Assurance
- Certified Beverage Specialist
Additional Information
- References available upon request
Certification
RBS Certified on 4/6/2022 Certificate number 312665878
Food Safety certified expiration date 12/11/2025
Timeline
Beverage Director
Rise And Shine Hospitality Group
11.2020 - 02.2024
Operations Manager
Rise And Shine Hospitality Group
11.2017 - 11.2020
Operating Partner
P.F. Chang's Bistro
11.2012 - 12.2016
RBS Certified on 4/6/2022 Certificate number 312665878
Food Safety certified expiration date 12/11/2025
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