Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Heather Ross

Alexandria,VA

Summary

Dedicated and accomplished professional with over 20 years of management experience. Demonstrated expertise in team leadership, operations management, and employee relations. Proven ability to enhance team performance, implement cost-saving measures, and drive business growth. Adept at strategic planning, recruitment, and fostering positive work environments. Seeking to leverage these skills in an office environment to contribute to organizational success and improve workplace efficiency and satisfaction. Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role. Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.

Overview

18
18
years of professional experience

Work History

General Manager

Wendy's
01.2017 - 01.2020
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

General Manager

McDonald's
01.2012 - 01.2017
  • Led a team of 50+ employees, ensuring optimal performance and customer satisfaction
  • Managed recruitment, training, and development of staff, fostering a positive work environment and reducing turnover rates
  • Oversaw financial performance, including budgeting, sales forecasting, and cost control
  • Developed and implemented successful business strategies to drive growth and customer loyalty
  • Maintained compliance with company policies and regulatory requirements

General Manager

Wendy's
01.2002 - 01.2010
  • Directed all aspects of business operations, including staffing, training, inventory management, and customer service
  • Enhanced team performance and employee engagement through effective leadership and coaching
  • Achieved consistently high customer satisfaction scores and business growth through quality service and efficient operations
  • Implemented cost-saving measures and streamlined workflows, resulting in significant operational improvements
  • Collaborated with corporate and regional teams to align business strategies and goals

Education

Bachelor of Arts - Psychology

University of North Florida
01.2024

Bachelor of Arts - Philosophy

University of North Florida
01.2024

Associate of Arts - Business Administration

Saint Johns River State College
01.2020

Skills

  • Leadership & Team Management
  • Employee Training & Development
  • Operations Management
  • Customer Service Excellence
  • Strategic Planning & Execution
  • Recruitment & Staffing
  • Performance Evaluation
  • Conflict Resolution
  • Budgeting & Financial Management
  • Business Strategy Development

Timeline

General Manager

Wendy's
01.2017 - 01.2020

General Manager

McDonald's
01.2012 - 01.2017

General Manager

Wendy's
01.2002 - 01.2010

Bachelor of Arts - Philosophy

University of North Florida

Associate of Arts - Business Administration

Saint Johns River State College

Bachelor of Arts - Psychology

University of North Florida
Heather Ross