Summary
Overview
Work History
Education
Skills
Timeline
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HEATHER ROUNTREE

GLEN ST. MARY,USA

Summary

Recent graduate with foundational knowledge in Medical Billing and Coding, complemented by NCICS Certification and practical experience gained through academic projects and internships. Demonstrates effective collaboration within teams, innovative problem-solving skills, and efficient time management to meet deadlines. Eager to launch a career in the healthcare industry, committed to excellence and making meaningful contributions from day one. Prepared to leverage skills and knowledge to support organizational goals and enhance patient care outcomes.

Overview

4
4
years of professional experience

Work History

TRANSPORTATION SPECIALIST

Baker County School Board
03.2023 - 01.2025
  • Streamlined transportation routes, yielding substantial improvements in efficiency and ensuring timely student arrivals.
  • Maintained accurate vehicle maintenance logs, contributing to enhanced safety standards and reducing unexpected breakdowns.
  • Fostered strong relationships with parents and staff, ensuring open communication and addressing concerns proactively.
  • Coordinated with local agencies to optimize routes, enhancing operational efficiency and promoting community engagement.
  • Collaborated with local authorities to develop emergency response plans, ensuring swift action and communication in critical situations.
  • Analyzed transportation data to identify inefficiencies, leading to optimized schedules that reduced wait times and improved student satisfaction.

RECORDS SPECIALIST

Department of Corrections
09.2022 - 03.2023
  • Streamlined records management processes, enhancing retrieval speed and ensuring compliance with regulatory standards.
  • Analyzed inmate data trends to improve reporting accuracy, leading to more informed decision-making by management.
  • Collaborated with law enforcement agencies to facilitate seamless information sharing, strengthening inter-agency relations.
  • Conducted thorough audits of inmate records, ensuring data integrity and compliance, which resulted in measurable improvements in reporting accuracy.
  • Assisted in the implementation of a new database system, enhancing data retrieval processes and improving user experience for staff.
  • Conducted regular quality checks on data entries, maintaining high standards of accuracy and ensuring compliance with internal policies.

PHLEBOTOMY TEAM LEAD II

Lifesouth Community Blood Centers
02.2021 - 02.2022
  • Led a team of phlebotomists to enhance blood donation efficiency, achieving substantial improvements in donor throughput and satisfaction.
  • Trained and mentored new staff, fostering a collaborative environment that promoted skill development and team cohesion.
  • Implemented data tracking for donation trends, enabling informed decisions that increased donor retention rates.
  • Streamlined the blood collection process by introducing new techniques, resulting in noticeable gains in collection speed.
  • Maintained accurate records of donations and donor information, ensuring compliance with health regulations and enhancing operational integrity.
  • Analyzed donor feedback to refine service protocols, enhancing the overall donor experience and fostering lasting relationships.
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Established strong relationships with patients through compassionate care and excellent bedside manner.
  • Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
  • Ensured proper clinical documentation by meticulously recording all relevant information for each patient encounter.
  • Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Assisted in training and onboarding new phlebotomists.

Education

NCICS, Medical Billing And Coding - MEDICAL BILLING/CODING

Florida Technical College
Orlando, FL
09-2025

HIGH SCHOOL DIPLOMA - undefined

Baker County Adult Ed
Macclenny, Florida
01.2013

Skills

  • Data Analysis
  • Customer Engagement
  • Records Management
  • Training Development
  • Quality Assurance
  • Community Outreach
  • Operational Efficiency
  • Organizational Skills
  • Attention to Detail
  • Team Collaboration
  • Time Optimization
  • Relationship Building
  • Safety Compliance
  • Reporting Accuracy
  • Data Entry
  • Quality Control
  • Audit Compliance
  • Data Retrieval
  • Client Relations
  • Patient account management
  • CPT coding
  • Insurance verification
  • Revenue cycle management
  • Payment posting
  • Medical coding expertise
  • HCPCS level II coding
  • Procedural coding
  • Medicare and medicaid billing
  • Medical billing procedures
  • CMS-1500 form completion
  • Diagnostic coding
  • Commercial insurance billing
  • Anatomy and physiology
  • Anatomy
  • Data entry
  • Claims processing
  • Clinical documentation
  • Medical record security
  • Medical terminology
  • Records management
  • Data verification
  • Continuing education
  • Medical billing
  • Medical claims coding
  • Patient data compilation
  • Regulatory guidelines
  • Insurance claims analysis
  • Medicare insurance regulations
  • Code assignment research
  • Teamwork
  • Customer service
  • Problem-solving
  • Excellent communication

Timeline

TRANSPORTATION SPECIALIST

Baker County School Board
03.2023 - 01.2025

RECORDS SPECIALIST

Department of Corrections
09.2022 - 03.2023

PHLEBOTOMY TEAM LEAD II

Lifesouth Community Blood Centers
02.2021 - 02.2022

HIGH SCHOOL DIPLOMA - undefined

Baker County Adult Ed

NCICS, Medical Billing And Coding - MEDICAL BILLING/CODING

Florida Technical College

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HEATHER ROUNTREE