Heather Roybal
Clovis,NM
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
7
7
years of professional experience
Work History
Quality Assurance Supervisor
DFA
03.2011 - 03.2018
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Reduced defect rates through meticulous inspection and proactive identification of potential issues.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Streamlined processes with the introduction of automated testing tools, increasing efficiency and reducing human error.
- Achieved consistent compliance with industry regulations by conducting thorough audits and ensuring adherence to standards.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Championed a culture of quality awareness, fostering employee engagement in maintaining high standards across all operations.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Contributed to new product development projects by providing expertise on quality requirements during design and production stages.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
- Established robust supplier relationships through regular communication, performance evaluations, and ongoing support in meeting quality standards.
- Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved overall productivity.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
- Conducted risk assessments for proposed changes in processes or materials to evaluate potential impact on product quality and ensure smooth implementation.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Evaluated interactions between associates and customers to assess personnel performance.
- Prepared and interpreted reports, complete with comprehensive analysis of testing and results, for development team.
- Maintained database of test reports and calibration records.
Education
Basics, Theater
ENMU
Portales, NMBasics, Photography
CCC
Clovis, NMPortales High School
Portales, NM05.2020
Skills
- Recordkeeping Requirements
- Positive Reinforcement
- Healthy Environments
- Safety Awareness
- Activity Planning
- Child Supervision
- Group Leadership
- Age-Appropriate Activities
- Effective Communication
- Patience and Empathy
- Problem Solving
- Hygiene and Cleanliness
- Time Management
- Observation and Assessment
- Emotional Intelligence
- Stress Management
- Active Listening
- Child Safety
- Team Leader
- Calendaring and Scheduling
- Planning and Leading Activities
- Punctual and Reliable
- Decision-Making
- Documentation and Reporting
- Social and Emotional Development
- Friendly and Respectful
- Creative Thinking
- Observing and Monitoring Behavior
Timeline
Quality Assurance Supervisor
DFA
03.2011 - 03.2018
Basics, Theater
ENMU
Basics, Photography
CCC
Portales High School
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