Heather Ruppert
Stanchfield,MN
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Several years of experience in medication handling and dispensing. Previously CPR/First Aid certified. PCA certificate. Several classes on therapeutic intervention.
Overview
31
31
years of professional experience
Work History
Bartender/Server
Petersons Dusty Eagle
Dalbo, Minnesota
05.2023 - Current
- Resolved customer complaints swiftly to maintain a positive atmosphere.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Provided excellent customer service in a fast-paced environment.
PCA, In home care
Consumer Directions, Mains'l
Stanchfield, Minnesota
01.2010 - Current
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Collaborated with healthcare professionals to coordinate care plans for clients.
- Trained new staff on proper care techniques and organizational policies.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
VP, House Lead Supervisor
Forslin Supported Living Services, Inc
Cambridge, Minnesota
07.1994 - 07.2000
- Coordinated service plans with multidisciplinary teams for client-centered care.
- Facilitated communication between clients and healthcare professionals effectively.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Monitored medication intake and administered medications as prescribed by physician orders.
- Assisted in the development of individualized care plans for clients based on their needs and preferences.
- Coordinated services between multiple providers to ensure quality care was provided to clients.
- Provided emotional support during times of stress or crisis situations.
- Provided direct assistance to clients with mental health issues, including crisis intervention and symptom management.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
Education
St. Francis High School
St. Francis , MNSkills
- Client care documentation
- Time management
- Healthcare communication
- Care plan implementation
- HIPAA compliance
- Emergency response
- End-of-life care
- Oxygen therapy
- Medical terminology
- Crisis intervention techniques
- Effective communication skills
References
References available upon request.
Timeline
Bartender/Server
Petersons Dusty Eagle
05.2023 - Current
PCA, In home care
Consumer Directions, Mains'l
01.2010 - Current
VP, House Lead Supervisor
Forslin Supported Living Services, Inc
07.1994 - 07.2000
St. Francis High School