Heather Rustici
Senior Vice President
Baltimore,MD
Summary
Driven by servant leadership and a knack for coaching and relationship building, spearheaded operational enhancements at Jeffrey Brown Contracting, boosting performance and client satisfaction. Expertise in organizational development and project management, coupled with a commitment to continuous improvement, has consistently delivered tangible results and fostered a culture of excellence.
Overview
14
14
years of professional experience
Work History
Senior Vice President | Vice President
Jeffrey Brown Contracting
06.2017 - Current
- Enhanced company performance by implementing new strategies and streamlining operations.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Strengthened relationships with key clients, and established relationships with new clients.
- Hired and managed employees to foster a positive company culture, while training staff on best practices.
- Represented JBC at industry events and conferences.
- Oversaw company internal and external marketing efforts.
- Directed technological improvements, reducing inefficiency throughout the organization.
Client Relations Manager
Jeffrey Brown Contracting
09.2015 - 06.2017
- Developed strategic plan to identify key existing clients and targets for company growth and expansion.
- Partnered with the estimating and project management departments to ensure the fulfillment of client needs.
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention to ensure their needs and expectations were consistently met.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Conducted regular performance evaluations and provided constructive feedback, promoting professional growth within the team.
- Escalated client complaints and feedback to company leadership to ensure quick and effective resolution.
- Actively participated in industry networking events to establish new connections, as well as strengthen existing relationships.
- Fully engaged with industry organizations through board membership, committee co-chairing, and committee engagement.
Project Coordinator | Administration
Jeffrey Brown Contracting
03.2011 - 09.2015
- Maintained accurate documentation of all projects.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Managed competing demands and professionally adapted to frequent change, delays, and unexpected events.
- Established rapport and engaged with clients to build lasting professional relationships.
Education
Master of Arts - Psychology
Towson University
Towson, MD 05.2001 -
Bachelor of Arts - Psychology
Penn State University
State College, PA 05.2001 -
Skills
- Strategic leadership
- Relationship and Team Building
- Organizational Development
- Process Improvements
- Policies and Procedures
- Business Development
- Project Management
- Office Management
Timeline
Senior Vice President | Vice President
Jeffrey Brown Contracting
06.2017 - Current
Client Relations Manager
Jeffrey Brown Contracting
09.2015 - 06.2017
Project Coordinator | Administration
Jeffrey Brown Contracting
03.2011 - 09.2015
Master of Arts - Psychology
Towson University
05.2001 -
Bachelor of Arts - Psychology
Penn State University
05.2001 -
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