Heather Ruth Bassett
Clarksville,TN
Summary
Dedicated public servant with extensive experience in legal compliance and confidential records management. Recognized for coordinating required meetings, maintaining accurate documentation, and serving as a liaison among families and educational staff, ensuring effective communication during sensitive situations.
Overview
11
11
years of professional experience
Work History
Lead Speech Language Educational Assistant
Clarksville-Montgomery County School System (CMCSS)
Clarksville
10.2018 - Current
- Coordinated legally required meetings, ensuring compliance with federal, state, and district regulations to support student needs.
- Review documentation for accuracy, completeness, and compliance before processing official records.
- Maintain highly confidential student records while protecting sensitive information in accordance with federal privacy laws.
- Served as liaison between families, administrators, psychologists, attorneys, and educational staff, facilitating communication during complex and emotionally sensitive situations.
- Exercise independent judgment when resolving documentation issues and procedural concerns.
- Train and mentor new staff on legal requirements, documentation standards, and district procedures.
- Assisted in improving office procedures and workflows, enhancing compliance and streamlining processes for better service.
- Communicate professionally with the public while handling sensitive concerns with discretion and compassion.
Fitness Manager / Group Fitness Instructor
Caprine Fitness
07.2017 - 03.2019
- Managed daily operations and staff scheduling, ensuring high-quality customer service.
- Balanced multiple responsibilities in a fast-paced environment, enhancing customer service experience.
- Supervised employees, addressing concerns and fostering a positive work environment.
- Maintained confidential employee information and business records.
Group Fitness Instructor
Fort Bliss MWR
09.2015 - 07.2017
- Exhibited leadership and effective communication to foster positive group dynamics.
- Led diverse groups, ensuring safety and structure to enhance participant experience.
- Adapted to changing situations, prioritizing participant safety and engagement.
Education
Bachelor of Science -
Southern New Hampshire University
Hooksett, NH12-2027
Associate of Applied Science - Criminal Justice
Hopkinsville Community College
Hopkinsville, KentuckySkills
- Legal Compliance
- Confidential Records Management
- Record Management
- Case Documentation
- Compliance management
- Tennessee Regulations
- Court & Legal Procedures
- Document verification
- Report Review
- Professional Communication
- Effective communication
- Interviewing skills
- Conflict Resolution
- De-escalation
- Critical Thinking
- Decision Making
- Time Management
- Policy Interpretation
- Microsoft Office
- Google Workspace
- Team collaboration
- Staff Development
- Student advocacy
- Time management
- Staff Development
Volunteer Experience
United States Army, Family Readiness Group Leader (Volunteer), 2012-01, 2014-02, Served as a trusted point of contact between military leadership and families., Assisted families during high-stress situations requiring professionalism and discretion., Organized meetings, maintained confidential information, and connected families with available resources.
Timeline
Lead Speech Language Educational Assistant
Clarksville-Montgomery County School System (CMCSS)
10.2018 - Current
Fitness Manager / Group Fitness Instructor
Caprine Fitness
07.2017 - 03.2019
Group Fitness Instructor
Fort Bliss MWR
09.2015 - 07.2017
Bachelor of Science -
Southern New Hampshire University
Associate of Applied Science - Criminal Justice
Hopkinsville Community College