Heather Rutland
LAFAYETTE,Louisiana
Summary
Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
Work History
6th Grade Social Studies Teacher
CSUSA- Acadiana Renaissance Charter Academy 6-8
08.2014 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Served as an advisor for student-led projects, providing guidance on research methods, presentation skills, and collaboration techniques.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Utilized differentiated instruction techniques to accommodate diverse learning styles within the classroom.
- Enhanced classroom engagement through the use of multimedia resources, such as videos and interactive websites.
- Improved students'' critical thinking skills by incorporating debate activities and group projects into the curriculum.
- Implemented various assessment strategies, including formative and summative assessments, to evaluate student understanding and progress.
- Conducted regular parent-teacher conferences to keep parents informed of student progress.
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
- Established positive rapport with all students and parents through home calls, emails, and Parent Teacher Club.
- Planned and supervised class projects, field trips and visits by guest speakers.
2nd Grade Teacher
Martin Petitjean Elementary School, Acadia Parish
12.2007 - 05.2014
- Created a welcoming classroom atmosphere by establishing clear expectations and routines, promoting a sense of belonging among students.
- Collaborated with colleagues to develop cross-curricular projects, fostering critical thinking skills and interdisciplinary learning.
- Built positive relationships with parents to involve families in educational process.
- Implemented classroom management improvements to enhance class morale and engagement.
- Implemented a positive reward system to motivate students and reinforce good behavior, resulting in a more productive classroom environment.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Served as a mentor teacher for new educators entering the profession, offering guidance and support throughout their first year of teaching.
- Provided after-school tutoring sessions for struggling learners, increasing their confidence and abilities in core subject areas.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
- Attended students' concerts, sporting events and performances to offer support and encourage extracurricular activities.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
Assistant Store Manager
Blockbuster Video
08.1997 - 12.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Science - Elementary Education 1-6
University of Louisiana At Lafayette
Lafayette, LA12.2007
Bachelor of Arts - Psychology / Minor - English
University of Louisiana At Lafayette
Lafayette, LA05.2002
Skills
- Inquiry-Based Teaching
- Student Engagement
- Collaborative learning
- Project-based learning
- Classroom Management/Problem-solving abilities
- Verbal and written communication
- Organizational abilities
- Technology Implementation
- Proficient in Microsoft Excel/Outlook/PowerPoint, Nearpod, Edulastic/Pear Assessment, Schoology, PowerSchools, Educational Programs
- Video Conferencing
- Customer Service
Additional Information
- Washington, D.C./New York Trip Sponsor-Supervising travel details, monitoring travelers experiences and needs
- Middle School Swim Sponsor-Monitoring and organizing communication between swimmers and COLA Recreation Center
Timeline
6th Grade Social Studies Teacher
CSUSA- Acadiana Renaissance Charter Academy 6-8
08.2014 - Current
2nd Grade Teacher
Martin Petitjean Elementary School, Acadia Parish
12.2007 - 05.2014
Assistant Store Manager
Blockbuster Video
08.1997 - 12.2007
Bachelor of Science - Elementary Education 1-6
University of Louisiana At Lafayette
Bachelor of Arts - Psychology / Minor - English
University of Louisiana At Lafayette
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