Heather Ryalls
Torrington,CT
Summary
Dedicated and organized financial and customer service professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
13
13
years of professional experience
Work History
General Manager of Operations
Da Capo of LItchfield
Litchfield, CT
04.2019 - 01.2024
- Developed and implemented operational policies and procedures to improve efficiency.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Managed training programs for new employees, including orientation and onboarding activities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Resolved escalated customer service issues in a timely manner.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Tracked and replenished inventory to maintain par levels.
- Addressed customer concerns with suitable solutions.
- Responded to information requests from superiors, providing specific documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Bookkeeper
Da Capo of Litchfield
Litchfield, CT
04.2019 - 01.2024
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Ensured accuracy in all accounting entries and records.
- Managed payroll processing for staff members.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Posted journal entries to the general ledger system accurately and timely.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Managed accounts payable and receivable, improving cash flow management.
- Tracked and reported charitable contributions and grants for nonprofit bookkeeping.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Monitored cash flow, preparing reports to inform management of financial status.
- Ensured compliance with local, state, and federal government reporting requirements and tax filings.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Processed payroll for employees, including calculating wages, deductions, and issuing payments.
- Handled sensitive financial information with confidentiality and integrity.
- Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Prepared and processed payroll.
- Reconciled computer reports with manually maintained ledgers.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Handled weekly payroll services for company employees.
General Manager of Operations
Da Capo of Avon
Avon, CT
10.2019 - 09.2023
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Managed training programs for new employees, including orientation and onboarding activities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Recruited, hired, and trained new staff members according to organizational standards.
- Resolved escalated customer service issues in a timely manner.
- Identified cost savings initiatives that could be implemented across all departments.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Tracked and replenished inventory to maintain par levels.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Enforced federal, state, local and company rules for safety and operations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Responded to information requests from superiors, providing specific documentation.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Bookeeper
Da Capo of Avon
Avon, CT
04.2019 - 09.2023
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Ensured accuracy in all accounting entries and records.
- Managed payroll processing for staff members.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Posted journal entries to the general ledger system accurately and timely.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
- Documented transaction details to track and manage financial data.
- Reconciled vendor statements to assist in monthly closings.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Processed payroll for employees, including calculating wages, deductions, and issuing payments.
- Ensured compliance with local, state, and federal government reporting requirements and tax filings.
- Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Monitored cash flow, preparing reports to inform management of financial status.
- Handled sensitive financial information with confidentiality and integrity.
- Assisted in budget preparation, tracking expenses against forecasts.
- Managed inventory records, adjusting entries for discrepancies and reporting changes.
- Tracked and reported charitable contributions and grants for nonprofit bookkeeping.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Prepared financial statements, including balance sheets and income statements, for review by management.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Matched orders with invoices and recorded required information.
- Prepared and processed payroll.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled computer reports with manually maintained ledgers.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Completed and submitted tax forms and returns, workers' comp forms.
- Handled weekly payroll services for company employees.
Assistant Manager
Da Capo of Avon
Avon, CT
08.2016 - 04.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Server/Trainer Assistant
Da Capo of Avon
Avon, CT
06.2011 - 04.2019
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Provided exceptional service to high volume of daily customers.
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Calculated charges, issued table checks, and collected payments from customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
- Prepared and distributed weekly schedules for training sessions, ensuring all new hires receive comprehensive instruction.
- Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Coordinated special projects as assigned by management staff.
- Entered data into databases accurately and efficiently.
- Scanned documents using high-speed scanners for digital archiving purposes.
- Archived confidential material securely following established procedures.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Assisted organizational efforts by filing, entering data and answering phones.
- Received and distributed mail, letters and packages.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted guests and vendors to assist in navigating space.
- Broke down boxes for garbage and recycling.
- Assisted with set up for social events and food deliveries.
- Stocked inventory and ordered office and kitchen supplies.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Education
Associate of Arts - English Literature
El Camino College
Torrance, CA05-2004
Certification - Creative Writing
New York University
New York, NY01-2000
Associate of Science - Criminal Justice
NCCC
Winsted, CT01-1995
Some College (No Degree) - Cultural Anthropology
El Camino College
Torrance, CASkills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Customer Service
- Marketing
Affiliations
- Volunteer work at Carson Animal Shelter for ten years, it's a high kill shelter in Los Angeles and the work was both heartbreaking and rewarding. I adopted two dogs from the shelter while volunteering here!
- Animal rescue. Every animal I have ever owned has been a rescue from a shelter or a stray that I have nursed back to health, I currently have 3 dogs, 2 cats, and one ferret. I have organized fund raisers and food/bedding donations for local shelters.
- PTO Secretary for Vogel Wetmore Elementary
- PTO Head Artist for Vogel Wetmore Elementary
- PTOC member for Torrington Public Schools
Timeline
General Manager of Operations
Da Capo of Avon
10.2019 - 09.2023
General Manager of Operations
Da Capo of LItchfield
04.2019 - 01.2024
Bookkeeper
Da Capo of Litchfield
04.2019 - 01.2024
Bookeeper
Da Capo of Avon
04.2019 - 09.2023
Assistant Manager
Da Capo of Avon
08.2016 - 04.2019
Server/Trainer Assistant
Da Capo of Avon
06.2011 - 04.2019
Associate of Arts - English Literature
El Camino College
Certification - Creative Writing
New York University
Associate of Science - Criminal Justice
NCCC
Some College (No Degree) - Cultural Anthropology
El Camino College
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