Heather Ryals
CONVERSE,LA
Summary
Dedicated professional with expertise in de-escalation techniques and emergency response. Proven ability to maintain safety and order in high-stress environments while delivering effective communication, conflict resolution, and excellent skills in written and verbal communications. Learns quickly and can adapt to new situations and procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Officer
Sabine Parish Sheriff's Department
06.2025 - 04.2026
- Utilized advanced computer skills for efficient data management, contributing significantly towards facility-wide digitalization efforts.
- Showcased computer proficiency in data entry and responded to wide range of inquiries.
- Exhibited computer skills in Word, Excel, Flex, 5-O, Gmail and Microsoft and created and maintained import files.
- Supervised inmate activities to maintain safety and order within facility.
- Executed routine security assessments to uncover potential risks and uphold compliance with regulations.
- Responded promptly to incidents, de-escalating situations and providing appropriate interventions.
- Collaborated with law enforcement agencies for effective communication and incident resolution.
- Maintained accurate documentation of inmate behavior, incidents, and daily operations for reporting purposes.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Coordinated escorting of inmates to and from cells, court sessions, hospitals, and medical appointments.
Dispatcher
Sabine Parish Sheriff's Department
08.2018 - 06.2025
- Coordinated emergency response operations, ensuring timely dispatch of personnel and resources.
- Monitored radio communications to maintain situational awareness and support field units.
- Implemented efficient routing protocols to optimize response times for emergency calls.
- Managed incident logs and documentation, ensuring accuracy for operational reporting.
- Navigated high-stress situations with composure, ensuring timely assistance to individuals in need.
- Coordinated emergency response efforts among police, fire, and medical services to ensure timely assistance.
- Utilized advanced communication systems to efficiently relay critical information to responders.
Education
High School Diploma -
Converse High School
Converse, LA05-2015
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Works Well Under Pressure
- Active listening
- Computer skills
- Decision-making
- Typing speed (50wpm)
- Memory retention
- Information gathering
- Data entry proficiency
Certification
- Cardiopulmonary Resuscitation License
- Emergency Medical Responder License
Languages
English
Native or Bilingual
Interests
- Gardening
- Baking
- Music
- Reading
- Building
Timeline
Correctional Officer
Sabine Parish Sheriff's Department
06.2025 - 04.2026
Dispatcher
Sabine Parish Sheriff's Department
08.2018 - 06.2025
High School Diploma -
Converse High School