Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Ryals

Garland,TX

Summary

Knowledgeable trainer in any job, im skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 6 years.

Overview

7
7
years of professional experience

Work History

Emergency Dispatch Operator/Trainer

Brinks Home
Farmers Branch, TX
07.2022 - Current
  • Coordinated with other agencies such as police, fire, ambulance services in order to provide assistance during an emergency.
  • Assisted in providing pre-arrival instructions to callers when necessary.
  • Provided medical advice over the phone until medical personnel arrived on scene.
  • Informed supervisors of any unusual events or incidents that occurred during shift operations.
  • Attended training sessions as required to maintain proficiency in job duties and stay up-to-date on new policies and procedures.
  • Ensured accuracy of data entered into CAD system for tracking purposes.
  • Prioritized incoming calls based on severity of situation.
  • Verified caller's identity before responding or dispatching resources.
  • Took initiative to resolve customer complaints promptly and professionally.
  • Assisted co-workers when additional help was needed during busy times.
  • Designed and developed training materials for new employees in the organization.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Assisted with the development of online learning modules for remote learners.

Front Desk Agent/Supervisor

NYLO Hotels
Irving, TX
01.2022 - 07.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Inputted guest information into computer system accurately and securely.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided excellent customer service while upholding company policies.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Created new strategies for improving customer service standards within the organization.

Team Lead

Panera Bread
Rowlett, TX
05.2021 - 01.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Received orders from customers and relayed to kitchen staff for preparation.
  • Prepared food items such as sandwiches, salads, and beverages according to established recipes.
  • Stocked shelves with merchandise and ensured that all products were properly labeled and priced.
  • Maintained a clean work area throughout the shift by wiping down counters, sanitizing surfaces, sweeping floors, and emptying trash receptacles.
  • Performed opening and closing duties including setting up the restaurant for operation during scheduled shifts.
  • Checked expiration dates on food products and removed outdated items from shelves immediately.
  • Adhered to safety regulations in regards to handling hot foods or operating equipment safely.

Debt Collection Assistant

Spire Recovery Solutions
Richardson, TX
06.2020 - 01.2022
  • Assisted customers with payment plans to resolve their debt.
  • Organized and maintained records of customer payments and account status.
  • Processed payments received from customers via check, credit card or ACH transfer.
  • Maintained a working knowledge of current laws regarding collections practices in order to remain compliant with regulations.
  • Reviewed incoming correspondence related to collection efforts and responded appropriately.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Tracked daily performance metrics such as wait times, average handle time.
  • Performed other duties as assigned by supervisor.
  • Adjusted communication style based on individual customer needs.
  • Managed high-volume of inbound and outbound customer calls.

Cashier/Fuel Center Clerk

tom thumb
Garland, TX
12.2016 - 05.2020
  • Operated cash register to process customer purchases accurately and efficiently.
  • Performed daily opening and closing duties such as counting money, reconciling tills and setting up registers for the day.
  • Adhered to safety standards while handling hazardous materials such as gasoline.
  • Ensured store cleanliness by sweeping floors, mopping spills and emptying trash receptacles.
  • Maintained fuel pumps in a safe condition through regular inspections and cleaning of dispensers, hoses and nozzles.
  • Assisted customers with filling gas tanks and checking oil levels upon request.
  • Processed lottery tickets sales according to state regulations.
  • Resolved customer complaints in a timely manner following company procedures.
  • Verified that all pricing was correct before ringing up each sale transaction.
  • Checked identification for age-restricted items such as cigarettes or alcohol.
  • Kept records of fuel inventory including tracking usage rates for both diesel and unleaded gasoline.
  • Calculated discounts for promotional offers or loyalty programs.
  • Trained new employees in proper operations of cash registers, stocking techniques and general store policies.
  • Reported any suspicious activity observed in the store to management immediately.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.

Education

High School Diploma -

North Mesquite High School
Mesquite, TX
05.2018

Skills

  • Employee Development
  • Alarm Monitoring
  • Call Management
  • Works Well Under Pressure
  • Complaint Resolution
  • Store Opening and Closing
  • Budget Development
  • Time Management
  • Point of Sale Systems
  • Team Leadership
  • Employee Scheduling
  • Quality Assurance
  • Customer Service

Accomplishments

  • Employee of the month
  • Highest Kpi scores for 3 months straight
  • promoted to trainer in less than 6 months

Timeline

Emergency Dispatch Operator/Trainer

Brinks Home
07.2022 - Current

Front Desk Agent/Supervisor

NYLO Hotels
01.2022 - 07.2023

Team Lead

Panera Bread
05.2021 - 01.2022

Debt Collection Assistant

Spire Recovery Solutions
06.2020 - 01.2022

Cashier/Fuel Center Clerk

tom thumb
12.2016 - 05.2020

High School Diploma -

North Mesquite High School

Similar Profiles

CREATE PROFILE
Heather Ryals