Heather Ryan
Memphis,TN
Summary
Experienced retail and restaurant professional with a strong background in leadership, problem-solving, and goal prioritization. Known for reliability, solid work ethic, and capacity to adapt swiftly to new tasks and environments. Eager to join a reputable and successful company for long-term growth opportunities while further developing skills in professional trades.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CHILDCARE PROVIDER
Self Employed
01.2021 - Current
- Organized activities such as games, arts and crafts, music, outdoor play.
- Assisted in preparing food and serving meals and refreshments to children.
- Managed multiple tasks simultaneously while responding quickly to changing needs of the children.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
OFFICE MANAGER
Aftermarket Customs, LLC.
01.2018 - 12.2020
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Assisted with the development of marketing and promotional materials.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
SHIFT SUPERVISOR
Savi Provisions
04.2016 - 12.2017
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Managed store closing and opening procedures to ensure safety and security.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
DEPARTMENT MANAGER
Toys R US
10.2012 - 07.2016
- Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
- Maintained knowledge of product ranges and services to improve customer experience.
- Scheduled coverage during peak traffic periods, fostering positive customer experiences.
- Followed loss prevention and risk management guidelines, resulting in enhanced safety and security.
- Utilized computer and point of sale systems for maintaining inventory and managing profit and loss.
- Analyzed department performance and defined actions required to achieve business objectives.
FRONT OF HOUSE MANAGER
Colonel's Cafe
05.2010 - 09.2012
- Established effective communication channels between kitchen staff, servers, and customers to ensure timely delivery of orders.
- Performed opening and closing procedures and side work duties according to station rotation assignment.
- Educated new hires on vast menu options and ways to increase sales.
- Greeted guests, escort them to seats and present them with menus and wine lists.
- Scheduled and received deliveries and verified goods received against paperwork.
- Counted money and make bank deposits.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
Education
BBA - Business Administration
South College
Knoxville, TN05.2010
Skills
- Clear and concise communication
- Staff Training and Development
- Cross-Functional Teamwork
- Sales
- Multitasking Abilities
- Business Administration
- Customer Service
- Reliability
- Adaptability and Flexibility
- Marketing
- Schedule Preparation
- Positive Attitude
- Attention to Detail
- Computer Literacy
Certification
- Google IT Support Professional Certificate, Completed April 2023
- Red Cross CPR Certified, expires May 2028
Timeline
CHILDCARE PROVIDER
Self Employed
01.2021 - Current
OFFICE MANAGER
Aftermarket Customs, LLC.
01.2018 - 12.2020
SHIFT SUPERVISOR
Savi Provisions
04.2016 - 12.2017
DEPARTMENT MANAGER
Toys R US
10.2012 - 07.2016
FRONT OF HOUSE MANAGER
Colonel's Cafe
05.2010 - 09.2012
BBA - Business Administration
South College
Similar Profiles
William Jason AmoroaWilliam Jason Amoroa
Bee Keeper at Self EmployedBee Keeper at Self Employed
Charlotte Owusu-AllenCharlotte Owusu-Allen
L.E.D Light Therapy & Facial Skin Care Specalist at Self employedL.E.D Light Therapy & Facial Skin Care Specalist at Self employed
Jonathan GrayJonathan Gray
Level 3 IT Consultant and Analyst at Self EmployedLevel 3 IT Consultant and Analyst at Self Employed
Dabriyah HayesDabriyah Hayes
Equipment Trainer at Milwaukee ToolEquipment Trainer at Milwaukee Tool
Tyqura KeithTyqura Keith
Family Caregiver at PersonalFamily Caregiver at Personal