Summary
Overview
Work History
Education
Skills
Timeline
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Heather Ryan

Callahan,CA

Summary

Dynamic professional with a proven track record at Walmart, excelling in team leadership and customer engagement. Skilled in training and mentoring staff, I implemented process improvements that enhanced operational efficiency. My expertise in cash handling and strong communication abilities fostered positive relationships, driving customer satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

Life Guide

Compass ILS&SLS
09.2022 - Current

Scheduling appointments

Transportation

Cooking

Cleaning

Organizing

Dispensing meds

Assisting in limited mobility clients

Sales Cleark

Shell Gas Station
03.2022 - 07.2022
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Managed inventory levels, ensuring products remained well-stocked and organized on sales floor.
  • Operated point-of-sale system accurately to process transactions and handle cash management efficiently.
  • Collaborated with team members to achieve daily sales targets and maintain high store standards.
  • Conducted regular merchandise audits to identify stock discrepancies and reduce shrinkage effectively.
  • Trained new staff on customer service protocols and operational procedures for seamless integration.
  • Responded promptly to customer inquiries, resolving issues to foster loyalty and satisfaction.
  • Implemented visual merchandising strategies to optimize product presentation and drive sales engagement.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Opened and closed store by balancing cash registers and receipts.
  • Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
  • Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
  • Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Tree Packager

Cal Forest Products
02.2020 - 08.2021
  • Operated packaging machinery to ensure efficient product assembly and quality control.
  • Coordinated packaging workflows to optimize production schedules and reduce downtime.
  • Conducted regular inspections of packaged products for compliance with safety standards.
  • Trained new employees on proper packaging techniques and equipment usage.

Department Manager

Walmart
04.2014 - 07.2018
  • Oversaw daily operations to ensure team alignment with departmental goals.
  • Developed and implemented process improvements to enhance operational efficiency.
  • Trained and mentored staff on best practices and compliance standards.
  • Collaborated with cross-functional teams to optimize resource allocation.
  • Managed inventory levels through effective supply chain coordination.
  • Facilitated regular team meetings to communicate updates and gather feedback.
  • Established key performance indicators to measure department success and effectiveness.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Worked the register

Education

High School Diploma -

Scott River High Adult Education
Etna
06.2023

Skills

  • Expert communication
  • Engaging personality
  • Group management
  • Training and mentoring
  • Creative solutions
  • Customer engagement
  • Social media
  • Event planning
  • Cash handling
  • Payment collection
  • Emergency response
  • Safety procedures
  • Licensed driver in state
  • Basic accounting
  • Reports
  • Clean driving record
  • Cleaning
  • Answering client questions
  • Handling payments
  • Special needs clients
  • Food and beverage sales
  • Sales
  • Team leadership
  • Relationship building
  • Client relationship management
  • Basic mathematics
  • Sales and merchandising
  • Guest flow
  • Fee collection
  • Speech clarity

Timeline

Life Guide

Compass ILS&SLS
09.2022 - Current

Sales Cleark

Shell Gas Station
03.2022 - 07.2022

Tree Packager

Cal Forest Products
02.2020 - 08.2021

Department Manager

Walmart
04.2014 - 07.2018

High School Diploma -

Scott River High Adult Education
Heather Ryan