Heather Sah

Dispatch repair work; assign technicians to mechanical segments that match their skill level to ensure quality.

Review technician repair comments and verify completed and appropriate for work performed on each operation.

Provide technical support for technicians when necessary.

Provide a complete and accurate written cost work estimate for every repair, unless directed otherwise.

Mentor and motivate qualified service technicians.

Mentor and assist technicians in developing their skills with Manager Support.

Ensure that all department employees receive appropriate manufacturing training.

Input and submit technician weekly payroll to department managers.

Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-know, etc.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable local, city, state and federal laws and statutes.

• Strengthened employee morale through open communication channels, creating an inclusive workplace culture that valued individual contributions.
• Organized regular team meetings to discuss progress on ongoing projects, address challenges faced in the field, share best practices among peers.
• Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
• Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.

• Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
• Maintained accurate records of client progress, updating treatment plans as needed to ensure continued success.
• Improved family involvement and understanding by providing education on behavioral strategies and techniques for use at home.
• Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients, resulting in improved outcomes.
• Developed strong rapport with clients, fostering trust and open communication while maintaining professional boundaries.
• Contributed to program evaluation efforts by collecting data on key performance indicators related to client progress.
• Upheld ethical standards at all times by adhering to professional guidelines and maintaining client confidentiality.
• Promoted self-regulation skills among clients through targeted coaching sessions and skill-building exercises.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.