Heather Saleh
Pueblo West
Summary
Reliable professional with a solid background in baking and customer service. Known for effective communication and process improvement skills. Prepared to contribute to team success and enhance customer experiences in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Baker/Customer Service Cashier
Maggie's Candy Kitchen And Bakery
Pueblo, CO
07.2022 - Current
- Prepared various baked goods, ensuring adherence to quality standards and recipes.
- Managed inventory of ingredients, optimizing usage and minimizing waste.
- Trained new staff on baking techniques and kitchen safety protocols.
- Developed new pastry recipes, enhancing menu variety and customer satisfaction.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with management to streamline operations and improve customer service delivery.
- Conducted quality control checks on finished products, maintaining consistency in taste and presentation.
- Implemented process improvements, increasing overall bakery efficiency and workflow.
- Oversaw daily production schedules, coordinating with team to meet demand efficiently.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Processed customer transactions efficiently using POS systems.
- Assisted in maintaining accurate cash drawer balance and financial records.
- Resolved customer inquiries promptly, enhancing overall satisfaction.
- Conducted regular inventory checks to ensure product availability and accuracy.
- Collaborated with team members to improve service delivery and efficiency.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Associate of Arts - Holistic Nutrition And Wellness
Auguste Escoffier School of Culinary Arts
Boulder, CO05-2027
High School Diploma -
Academy of Tucson
Tucson, AZ05-2003
Associate of Arts - Baking
Auguste Escoffier School of Culinary Arts
Boulder, CO10-2022
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Cleanliness standards
- Adaptive and creative
- Time management
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Cash register systems
Timeline
Baker/Customer Service Cashier
Maggie's Candy Kitchen And Bakery
07.2022 - Current
Associate of Arts - Holistic Nutrition And Wellness
Auguste Escoffier School of Culinary Arts
High School Diploma -
Academy of Tucson
Associate of Arts - Baking
Auguste Escoffier School of Culinary Arts